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Firearms Support Technician (Remote) 

About the Organization Brownells, A 2nd Adventure Group Company
At Brownells, we Empower the Spirit of Independence and Adventure. Our passion is connecting gunsmiths, firearm enthusiasts, collectors, hunters, competitors, and protectors with products that outfit and enhance their spirit of independence and adventure.

Brownells is the preeminent all-things-firearms company in the world. Founded in 1939 in Montezuma, IA, Brownells' storied history of connecting firearm and firearm accessory manufacturers with freedom-loving customers is unrivaled.

We believe the spirit of independence and adventure is a mindset - in the office, on the range, in the field or with your family. It is the foundation - and reason - for everything we do.

Our values:
• R.I.C.H. (Respect, Integrity, Courage, Honesty)
• Power of the Platform (collectively leveraging our unique brands)
• Purpose Driven Performance
• Relentless Creativity & Innovation
By joining Brownells, you will help us inspire, educate, and outfit adventure-minded, freedom-lovers across the world with products that outfit their passion.

Why Adventure With Us
Put simply, our adventure is fun! If working in a fast-paced, hobby-based business where growth and exploring new frontiers every day excites you, then WE WANT YOU!

Our team is diverse, inclusive, and obsessed with new ideas. We put our customers and employees and their families at the forefront. As a third-generation, family-owned business, we understand the need for a great benefits package, professional develop opportunities, adventure incentives and most importantly, flexibility in schedules to allow for the most time possible with your loved ones.
Division Brownells  
Full-Time/Part-Time Full-Time  

Adventure Summary

The purpose of the position is to drive sales conversion and provide quality service to Brownells customers by professionally and accurately providing technical support to Brownells’ customers and employees in product selection and usage.

What You Will Do

Main Duties & Responsibilities:

  • Provides direct customer support via phone, chat, and e-mail
  • Initiate customer contact at the first level while using supplied information and training to maintain high first contact resolution levels
  • Advises customer on the choice and use of products, answers technical questions and assists in the sale and proper use/application of product
  • Establishes and maintains relationship with frequent customers in order to help build an information network and support customer loyalty
  • Assists customers in their purchase of ammo and/or reloading equipment
  • Handles all customer contacts as necessary
  • Answers customer questions related to product selection or usage
  • Responds to customer emails and chat communications
  • Maintains proficiency in product knowledge to ensure Brownells offers the best knowledge base to our customers by attending training via classroom, web, and reading journals
  • Assists customers with questions related to product substitutions across all brands
  • Participates in product campaigns by offering customer special values when known
  • Works with Contact Center Reps, other Support Techs, and Customer Service Reps to resolve customer problems
  • Brings customer advocacy perspective to product and service offerings
  • Participates as a member of the Gunsmith Technical Team and skill set
  • Performs technical checks and product dimensioning and document information in Tech Notes
  • Identifies substitute products and/or processes
  • Writes instructional materials detailing training methods and supporting documentation
  • Provides customer training via step by step phone instructions, assistance with using reference materials, and doing whatever it takes to build customer competencies and confidence


Other Duties & Responsibilities:

  • Attends trade functions to build and retain customer base, evaluate “hot items” and customer interests
  • May attend trade functions or shooting events
  • Seeks and maintains relevant professional certifications

What You Will Need

Education and Experience

  • Associates Degree required
  • 2 years of bench time experience OR 6 years of gunsmithing/armorer experience required
  • Current active shooter and reloader by hobby or by trade
  • Thorough understanding of Brownells products and their usage
  • Thorough working knowledge of Brownells website
  • Broad understanding of all types of firearms actions

Knowledge & Skills

  • Proper bullet mold selection for various base styles and proper use of gas checks
  • Precision reloading for long range events, “F Class, 1000 yard, 3 gun, etc.
  • Single stage equipment advantages and disadvantages in using this type
  • Use of progressive equipment, initial setup, number of rounds possible per hour disadvantages
  • Lead bullet loading and familiarity with velocity and pressure requirements
  • Proper bullet mold selection for various base styles and proper use of gas checks

Leadership Competencies

  • Customer Focus (L2)
  • Creativity and Innovation (L1)
  • Teamwork and Collaboration (L1)
  • Communication and Interpersonal Effectiveness (L2)
  • Drive for Results (L1)

Physical Demands

Light work. Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds. Even though the weight lifted may be very little, a job is in this category when it requires a good deal of walking or standing, or when it involves sitting most of the time with some pushing and pulling of arm or leg controls. To be considered capable of performing a full or wide range of light work, you must have the ability to do substantially all of these activities.

Physical Hazards – Health and Safety Concerns

  • General office environments
  • Ergonomics

Where You’ll Be Located

Montezuma, IA or Remote Work available for residents of Iowa, Minnesota, Michigan, Indiana, Ohio, Texas, North Carolina, Georgia, Montana, and Colorado.

Live Your Adventure!

Brownells is a subsidiary of 2nd Adventure Group. At 2nd Adventure Group, our mission is to provide a platform to connect people with their passions. Our brands are aligned to empower people to be inspired, educated, and outfitted for a lifetime of enjoying and sharing the spirit of adventure. Our sister companies include: Crow Shooting Supply, Sinclair International,, W.L. Baumler Co. and Big Springs Range Complex.


DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. In addition, the employer may consider whether the individual applying for or holding the position is qualified. There are two steps involved in this determination. The first concerns whether the applicant or current employee satisfies the prerequisites for the position. The second step involves whether or not the person can perform the essential functions with or without reasonable accommodation.

Position Requirements  
EOE Statement Brownells, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, creed, color, religion, national origin, physical or mental disability, protected veteran status, age, genetic information, marital status, pregnancy, sexual orientation, gender identity or any other characteristic or status protected by law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

For more information, view the EEO is the Law Poster and Pay Transparency Statement.  

This position is currently not accepting applications.

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