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Customer - Donor Services Representative 

About the Organization Faith Comes By Hearing is an Audio Bible ministry based in Albuquerque, New Mexico. Our vision is to get God's Word to every person, and we do this by recording Audio Bibles in every language and freely sharing them using the latest technology. We currently offer recordings in more than 1000 languages spoken by nearly 6 billion people around the world. We are looking for talented and skilled candidates to join us as we fulfill the Great Commission.

The purposes for which Faith Comes By Hearing is organized are wholly religious and include the following: To proclaim Jesus Christ as Lord in all that we do. The Corporation's Statement of Faith is as follows: Trusting in Jesus Christ as our Savior, we believe in: 1. The Bible as the inspired Word of God; 2. The Deity of our Lord Jesus Christ, God's Son; 3. The vicarious death of Jesus Christ for our sins, His bodily resurrection, and His personal return; 4. The presence and power of the Holy Spirit in the work of regeneration.
Position Customer - Donor Services Representative  
Category Customer Service  

The Customer/Donor Services Representative provides superior service to customers and donors calling Faith Comes By Hearing’s toll free line or emailing, serving as ambassadors for the ministry for a wide variety of communications.

Responsibilities include:

  • Answers  incoming calls on toll free line as well as corporate emails, handling a wide variety of communications appropriately by responding to needs such as: explaining all ministry programs and products; explaining and offering opportunities to provide funding or otherwise engage with the ministry; receiving testimonies; listening and praying; providing replacement devices; resolving problems with diplomacy, tact, and grace; taking messages for any employee, and especially Development representatives.
  • Provides consistent and superior service to individuals, pastors, general donors, major donors, and ministry partners as well as all employees.
  • Serves as primary contact for all donation inquiries from non-donors, including all responses from FCBH “lead” solicitations, as well as John Ankerberg viewers/donors who contact FCBH.
  • Serves as extension of John Ankerberg’s customer service team, providing donation info/messaging consistent with John Ankerberg Show programs and navigating program price differences. 
  • Develops relationships with FCBH donors who desire to speak specifically to them.
  • Receives payments and donations.  
  • Enters product orders.
  • Administers Every Church Every Village program, including explaining program and offering participation; determining Scripture languages needed; entering order to meet trip dates; sending follow-up emails; communicating to receive pictures and reports; coordinating with regional manager or donor engagement representative on larger orders with major donors.
  • Provides technical support for
  • Assists callers in navigating websites and understanding/accessing resources available, including Bible Brain (API), Global Bible Apps, Gospel Films, SD cards, MP3 downloads.
  • Updates customer/donor records in electronic data base and adds appropriate notes from conversation to assist others handling future correspondence.
  • Corresponds with customers, donors, and guests as needed via email, mail, or phone.
  • Enters and credits returns on customer accounts.
  • Contacts customers to resolve past due invoices.
  • Informs donors of current giving opportunities; keeps current on all appeals and initiatives.
  • Provides creative solutions to any problem presented.
  • Performs receptionist duties daily for breaks and lunch as well as complete coverage in receptionist’s absence.
Position Requirements


  • 3 years minimum experience in incoming phone customer service
  • Proven superior people skills
  • Proven ability to handle stressful calls calmly and with grace
  • Consistently pleasant tone of voice and demeanor
  • Excellent verbal and written communications skills
  • Proficiency in MS Word, Excel, Access, and PowerPoint
  • Proven ability to work effectively in team environment
  • Detail oriented
  • Servant’s heart and love for communicating with all types of people
  • Excellent hand-eye coordination and ability to listen and type simultaneously
  • Must be able to work 8:30 a.m. – 5:00 p.m. Monday - Friday


Customer service experience in ministry setting Familiarity with various denominations and how to best relate to church leadership Fluency in Spanish, a plus

We offer:

  • Interdenominational Christian environment with friendly, dedicated staff
  • Regular prayer, praise, and worship meetings
  • Competitive salary
  • Benefit plans, including health, dental, vision, life, & disability insurance; flexible spending plan, and 403(b) retirement plan
  • Paid holidays and leave benefits
Location Faith Comes By Hearing  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
Number of Openings 1  
Req Number CUS-21-00001  
Open Date 6/30/2021  

This position is currently not accepting applications.

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