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Title

Customer Success Associate 

Number of Openings 1  
Description

Customer Success Associates are responsible for daily interactions with PFL's MarTech client base. Delivers customer success through outstanding execution, communication, and teamwork. Executes Marketing campaigns for Martech Customers

We are looking for an exceptional individual who excels at developing relationships and has experience in customer success or account management. You must be a professional with a proven track record of driving customer satisfaction and growing revenue. Analytical skills and experience with digital marketing campaign execution are ideal.

You desire to be part of a company on the cutting edge of creating a new category within the marketing technology sector. It is important that you thrive in a fast-moving, entrepreneurial environment because you are flexible, adaptable, articulate, and think quickly on your feet. You work hard and are motivated to improve yourself and the team you work with. You enjoy counseling customers to become a trusted partner. Customers trust your guidance and love working with you. You are professionally persistent and always do the right thing for the customer.

The Job:

  • Deals effectively with ambiguity and situations where there is not a single 'right' answer
  • Dynamic, self-motivated, high-energy team player
  • Demonstrates resilience in the face of adversity
  • Willing to give and receive feedback to improve the performance of self and others
  • Consults with others to assess and meet organization transformation process
  • Identifies and analyzes significant problems and opportunities
  • Develops innovations that result in changes to existing services, procedures and policies
  • Evokes trust from others by keeping commitments and adhering to high ethical standards
  • Impeccable attention to detail
  • Sets high 'stretch' standards of performance for self and all co-workers
  • Accurately assesses the opinions and feelings of others. Is patient, empathetic, listens actively
  • Demonstrates consistent logic, rationality and objectivity in decision making
  • Familiar with basic business and accounting concepts
  • Execute effectively on commitments
  • Adheres to and champions company values

The rest of the stuff: Compensation based on experience. Full-time position with complete benefit package including health, 401K, disability, vacation, etc.

Click Apply Now below.

PFL is committed to fostering a workplace that connects and honors people for the many aspects that make them unique.

Please note: PFL requires all applicants to be eligible to work within the US and generally will not sponsor visas unless otherwise noted on the position description.

 
Category Customer Service  
Full-Time/Part-Time Full-Time  
Department  
EOE Statement PFL is an equal opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, national origin, ancestry, sex, pregnancy (including childbirth, lactation, and related medical conditions), gender identity, sexual orientation, age, religion, creed, physical or mental disability, marital status, military and veteran status, political affiliation, genetic information, or any other factor protected by law. PFL complies with the law regarding reasonable accommodation for handicapped and disabled employees. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discriminations.  

This position is currently accepting applications.

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