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Title

Customer Service Account Manager 

About the Organization - Are you looking for a company that values its people?

- Are you looking for an opportunity to grow your career at a fast paced and employee focused environment?

- Does the idea of having a new challenge every day excite you?

Grand Rapids Chair Company, a family owned Company for 20+ years dedicated to creating high-quality chairs and tables for commercial dining spaces. Our cool products can be found in the hottest fast-casual chains or a bustling university café.

At Grand Rapids Chair Company, we know that our employees have lives that extend beyond our four walls. So, we provide competitive salaries, excellent benefits, and opportunities to continuously learn and grow professionally. We were even named one of Grand Rapids' Best and Brightest Companies to Work For®. Just like our customers, we want our employees to SIT HAPPY, too. Visit our website at www.grandrapidschair.com for more details.  
Description
  • Dog friendly office environment!
  • Position may be eligible for flex work schedule

 

SUMMARY

The C.S. Account Manager manages the quoting process for assigned accounts.  The Account Manager serves to deeply understand the customer’s needs and navigates the path to meet those needs.  The Account Manger provides excellent communication with not only the customer/account but also with internal process owners to ensure the requirements are properly distributed.  Responsible for all follow up and problem resolution for internal and external process for your accounts.

The Account Manager maintains pertinent customer information such as Forecast information, order/potential order planning, to provide the internal process owners with information to pre-plan and ensure successful achievements of customer needs.  As a result of providing great service and having a deep understanding of the customer needs, an expectation of the Account Manager is to increase sales through their accounts. This position reports directly to the Customer Service Manager.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

  • Act as the key interface between the customer and all relevant divisions.
  • Point person on high severity requests or issues that escalate.
  • Gathers and provides all account order information for order entry.
  • Track account metrics, prepares forecasts and schedules to make sure that products and projects are accurate, ready, and on time for delivery.
  • Develop a trusted advisor relationship with key accounts and customer stakeholders.
  • Coordinates with the sales and operational team to ensure customer needs are addressed
  • Achieves strategic customer objectives defined by management.
  • Completes strategic customer account plans that meet company standards.
  • Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
  • Manages Customer Service Relationship Manager to ensure customer satisfaction and problem resolution.
  • Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.
  • Maintains high customer satisfaction ratings that meet company standards.
  • Possesses and continues to develop expert product knowledge in order to guide the customer towards the optimum solution.
  • Responsible for the effective on-boarding of new clients.
  • Identify, evaluate and implement new tools and solutions to ensure continuous improvements and increase customer satisfaction. 
 
Position Requirements
  • BA/BS degree or equivalent.  Minimum 3-5 years of proven account management or other relevant experience.
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
  • Experience in delivering client-focused solutions based on customer needs
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Working knowledge of Microsoft Office required. 
  • Orientation to detail, ability to perform work accurately and thoroughly.
 
Shift Days  
Full-Time/Part-Time Full-Time  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

To search for an open position, please go to http://GrandRapidsChairCompany.appone.com



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