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Resident Services Manager 

Work With Us Providing remarkable service to our residents is at the core of what we do at Masonic Homes Kentucky. If you are passionate about customer service and enjoy working with seniors, come join our team.  
About the Organization Find a career, not just a job at Masonic Homes Kentucky. Our team includes more than 600 professionals in fields such as nursing, hospitality, childcare and more. We would love to have you part of our team - passionate people, inspiring lives.

We earned the Great Place to Work certification based on extensive ratings provided by our employees in anonymous surveys. A summary of these ratings can be found at  
Masonic Values Remarkable Service, Passion, Innovation and Growth.  
Benefits Competitive pay; Paid time off; Dental, vision, life insurance; Immediate participation in 403b retirement - generous match; Prof. development, CEUs  


The Resident Services Manager is responsible for monitoring, assessing and developing strategies to provide for the physical, psychological, and social needs of the Independent Living residents. The Resident Services Manager is accountable for creating and sustaining an open and trusting environment that motivates residents to make healthy adjustments to living at Miralea Active Lifestyle Community through their participation in activities and social events. The staff member will work with residents, family members and internal staff to address existing, and future needs of the residents.The Resident Services Manager reports to the Executive Director.



  • Assesses and monitors independent living residents’ general health and welfare to ensure that any community or personal issues which may be limiting or interfering with the residents’ ability to socialize, maintain their independence and/or participate in community life and activities identified.
  • Works closely and collaboratively with the resident, family/responsible party and appropriate internal staff to assist the resident /family whenever a transition to higher level of care is warranted.
  • Serves as a resource to resident, family/responsible party and appropriate internal staff regarding current or anticipated social, emotional, psychological, and/or health status needs of residents.
  • Establishes and maintains comprehensive written records of significant assessment, monitoring, or service request actions taken in support of residents.
  • Communicates in a timely basis with the resident, family/responsible party and appropriate internal staff on changes in social, emotional, psychological, or overall health status of individual residents. Proposes strategies and actions to address those situations.
  • Oversees the Level of Care Committee for independent Living. Prepares the agenda and maintains records of meetings and actions recommended/taken.
  • Maintains frequent and regular contact with residents providing them opportunities to discuss their current situation and issues. Takes effective action to resolve any immediate concerns as able or to communicate to the appropriate staff member who can provide a solution.
  • Assists in administering Breezie tablets to new Miralea and Life Plan Residents.
  • Actively administers and maintains the Resident Information Guide, while ensuring residents adhere to the outlined contents.
  • Responds to Silversphere alert alarms originating from Independent Living residents to ensure resident safety. Will carry a two-way radio while in the community.
  • Member of the Miralea Management team and attends weekly meetings as required or assigned.
  • Performs other duties as may be assigned or required.

This individual may be required to work overtime, different shifts or hours outside the normally defined workday or workweek.

Position Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Educational Requirements and Experience:

  • High school diploma or equivalent
  • Bachelor’s degree in health profession, or related field preferred
  • Minimum of two years of experience with senior living or seniors a plus
  • Valid Driver’s License

Knowledge, Skills and Abilities:

  • Must have excellent verbal and written communication skills
  • Demonstrate ability in problem solving
  • Strong customer service/hospitality
  • Able to work within a team focused environment
  • Commitment to excellence and achieving high quality results are necessary
  • Proficient in Word, Excel, and PowerPoint

Environmental Adaptability:

  • Works primarily indoors in a climate controlled setting
  • Possible exposure to unpleasant odors
  • Possible exposure to chemicals as identified in the MSDS Manual
  • Possible exposure to residents who are ill, confused, irritable and irrational, including expired

Physical Requirements:

The physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Standing - greater than 2/3

Walking - greater than 2/3

Sitting - less than 1/3

Using hands to finger, handle or feel - greater than 2/3

Reaching with hands and arms - greater than 2/3

Climbing or balancing - less than 1/3

Stooping, kneeling, crouching or crawling - less than 1/3

Talking or hearing - greater than 2/3

Tasting or smelling - greater than 2/3


The following shows how much physical lifting strength is required on the job:

Amount of Time

Up to 10 pounds - greater than 2/3

Up to 25 pounds - 2/3

Up to 50 pounds - less than 1/3

Up to 100 pounds - none

More than 100 pounds - none

This job has the following special vision requirements:

_X_ Close vision (clear vision at 20 inches or less)

_X_ Distance vision (clear vision at 20 feet or more)

_X_ Color vision (ability to identify and distinguish colors)

_X_ Peripheral vision (ability to observe an area that can be seen up and down to the left and right while eyes are fixed on a given point)

_X_ Depth perception (three-dimensional vision, ability to judge distance and spatial relationships)

_X_ Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

___ No special vision requirements

Category Administration  
Location Miralea Active Lifestyle - Louisville, KY  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Exempt  
Req Number ADM-21-00031  
Work Day(s) Monday,Tuesday,Wednesday,Thursday,Friday 

Start Time 9:00am 

End Time 5:30pm 

Tags #agingservices, #ccrc, #independentliving, #residentservices  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status,sexual orientation, gender identity or any other characteristic protected by law.  

This position is currently not accepting applications.

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