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Title

Customer Service Representative 

Division A.R.E. - Truck Hero  
Location Dundee, OH - ARE  
Description

About us:

At A.R.E., a Truck Hero Company, we proudly manufacture the nation’s best fiberglass truck caps and hard tonneau covers. We have been doing it for over 50 years! To accomplish this, A.R.E. operates with a great team of engaged employees. We would like you to become the newest member of our motivated team. We welcome new employees who seek to grow their careers and be part of A.R.E.'s exciting future!

The Customer Service Representative is a key member within our team. They will provide effective and quality customer service and support by establishing a working relationship with both the internal and external customer. They will use excellent, in-depth knowledge of company products and programs as well as communicate successfully with our customer base

 
Position Requirements

Position requirements:

  • Respond and communicate on all customer communication avenues including phone, internet chat, e-mail Microsoft Teams and face-to-face.

  • Engage in and maintain customer relations through positivity, professionalism and accuracy when addressing daily customer matters.

  • Maintain customer territory to include inquiries, orders, returns and deliveries.

  • Troubleshoot customer product concerns and issues.

  • Work with to communicate clearly with multiple departments to provide responses for both internal and external issues.

  • Provide feedback to internal team regarding service failures or customer concerns with clear and detailed documentation.

  • Complete all required paperwork and/or data entry with your focus on timeliness and accuracy.

  • Assist with other projects or duties as assigned by your supervisor.

  • Have the ability to multitask and learn quickly.

 

Education and Experience:

  • High School Diploma/GED equivalent. Some college or Bachelor’s degree preferred.

  • Two or more years of customer service and technical support, in an office or call center environment is highly preferred.

  • Proficiency in Microsoft Office suite (Word, Excel, and Outlook) required.

 

Pay and Benefits:

  • A.R.E. offers competitive pay, with a wage progression.  Paid every week.

  • Comprehensive medical, dental, and vision health insurance eligibility within 30 days of your date of hire.

  • Company paid life insurance, short & long term disability.

  • A matched 401k savings program to plan and save for your retirement.

  • Educational assistance to continue in college or pursue other skills and further your career.

  • Discounts on great Truck Hero products for you, your family, and friends.

What’s Next?:

Please take a moment to provide us your resume and/or complete our online application. You will quickly receive and acknowledgment that you applied, and we will follow up with you again shortly.

Check us out at www.4are.com and www.truck-hero.com

 
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Open Date 6/29/2021  
Req Number CUS-21-00048  
Full-Time/Part-Time Full-Time  
Shift -not applicable-  
Exempt/Non-Exempt Non-Exempt  

This position is currently not accepting applications.

To search for an open position, please go to http://ARE.appone.com



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