Share Email Opening

Medical Evaluation and Donation Referral Coordinator 

About the Organization

LifeSource is a nonprofit organization dedicated to saving lives through organ, eye and tissue donation in the Upper Midwest. It's our privilege to serve the 7 million people who live in communities across Minnesota, North Dakota, South Dakota and portions of western Wisconsin.

We're dedicated to working with our hospital and community partners to support donor families, manage the donation process and educate our communities to create a culture of donation. We're a passionate and committed cross-functional team who believe in our vision that everyone shares the gift of life. Each of our team members plays an integral role in our life-saving work, using their unique talents and contributions to further our mission.  


Be the vital starting point to sharing the gift of organ, eye and tissue donation in your community
Have you ever wondered what happens when you check the DONOR box on your driver’s license? Our team coordinates with our hospital partners, transplant centers, medical examiners and funeral homes, while also communicating the opportunity for grieving families to honor their loved one by saving & healing lives through organ, eye and tissue donation. Donation occurs when candidates, representative of our local communities, bring their clinical knowledge, critical thinking skills and advocacy to our Donor Services team. Our coordinators are responsible for guiding the donation process, managing referral calls, evaluating each unique donation situation, coordinating with medical professionals and offering the opportunity for donation via phone.

To view a full copy of the job description, please click here


Our Medical Evaluation and Donation Referral Coordinators leave a remarkable impact on thousands, while supporting the donation process, by executing the following responsibilities:

  • Manage all inbound and outbound calls related to death notifications and imminent death notifications evaluating, in collaboration with external clinical professionals, the potential of organ, eye and tissue donation.
    • Following established regulatory requirements, evaluates referral calls in collaboration with external clinical professionals, for donation suitability.
      • Documents referral contact information and all applicable patient information.
      • Review and document donor designation status, accessing only applicable data, via respective registry.
      • Engage in an indepth phone conversation with clinical professional, documenting defined information while concurrently evaluating for donation eligibility requirements.
    • Thoroughly review and evaluate medical records obtained from the hospital.
    • Upon documentation of authorization, fulfills accurate completion of the Donor Risk Assessment Inventory (DRAI), a medical and social history evaluation, with the deceased Legal Next of Kin (LNOK) or appropriate historian in accordance with established policies and procedures.
      • Per annual training, will provide general explanation of the purpose, read all applicable questions in entirety, elaborate without leading to effectively communicate the intent and accurately document responses.
    • Partner with Tissue Recovery Coordinators, via phone, to evaluate donation opportunities with external customers and coordinate activities to ensure timely recovery.
    • Communicate effectively with other LifeSource departments, hospital partners, Medical Examiners and Funeral Home representatives to ensure timely and accurate updates regarding the status of all donation activity.
    • Ensures thorough, accurate, and and timely documentation all referral activity into defined systems in accordance with policy and procedure.
  • Engages in establishing rapport with donor families or Legal Next of Kin (LNOK), via phone, presenting families with organ, eye and tissue donation information.
    • Embrace a practice philosophy, consistent with Family Services team, that supports maximizing authorization opportunities to provide organs and tissues for transplantation.
    • Identifies and educates LNOK, according to state or federal guidelines, about donation options and status of donor designation.
    • Makes a positive presentation regarding the donation process utilizing current best practices and philosophies to obtain and document authorization.
    • Obtain legal authorization and/or facilitate carrying out of donor designation and authorization for research in a matter that meets or exceeds departmental expectations.
    • Keeps the family informed, along with the health care professionals, regarding the timeline of the donation process, explains what is occurring and meets the needs of the families.
    • Provides support and assistance through sensitive and respectful consideration of culture, beliefs, and the grieving process.

Click here for the full position description

This position will remain open for 30 days or until filled; however, applicants are encouraged to submit their applications as soon as possible as the review process will begin right away.

Position Requirements


  • Requires a combination of education and experience equivalent to 6 years in medical terminology, human anatomy or disease processes. Direct patient or family care setting experience required.
  • With the variation of work duties and unplanned volume, it is essential to have strong personal stress management skills.
  • Commitment to work 36 hours per week; three, twelve-hour shifts that includes days, nights, weekends and some holidays.
  • Ability to connect & provide customer service to community members at the time of loss, while honoring confidentiality of all medical information
Shift Rotating Days and Nights  
Exempt/Non-Exempt Non-Exempt  
Full-Time/Part-Time Full-Time  
Location Minneapolis, MN - LifeSource  
Open Date 6/23/2021  
EOE Statement LifeSource is committed to creating a diverse, inclusive and welcoming workplace with opportunities for all talent to thrive. We are an equal opportunity employer and strongly encourage BIPOC, LGBTQIA+, veterans, persons with disabilities, members of marginalized communities, and non-traditional applicants to apply.  

This position is currently not accepting applications.

To search for an open position, please go to


Other Jobs Within Same Category
-- None found --

Other Jobs Within 60 Miles
-- None found --

Follow us See who works here:

Click here for technical assistance.