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Desktop Engineer - Intern  

EOE StatementAscentis is proud to be an Equal Opportunity Employer.

The Desktop Engineer - Intern provides support to the Corporate Technology team and all Ascentis employees throughout multiple locations. Within this role you will assist with auditing laptops, servers, and the networking infrastructure. In this role you will be prepping new and returned laptops for either future use or donations. In this role you will assist employees with resetting their passwords, adding a printer(s), and assisting with troubleshooting basic connectivity issues. You will work directly with Dell to get laptops replaced, fixed, and order replacement parts such as batteries. By adopting our cultural norms, you will deliver unsurpassed service to the Ascentis team.

Cultural Norms:

What are the general responsibilities of the position?

Ascentis is a growing company, so there is never a dull day in the life of our technology teams. The position will also give you the opportunity to take on more responsibility and learn new skill sets as you are capable. Each day you will be focused on:

  • Audit all laptops, servers, and networking infrastructure.
  • Assist with labeling and updating networking gear.
  • Providing helpdesk support for all company users via the Atlassian Service Desk (JIRA) ticketing system
  • Proactively reach out to employees on a cadence to notify them the status of their tickets, particularly when they are going to take some time to resolve
  • Build and inventory laptops as well as other end user facing equipment
  • Build laptops using the standard image using Intune with Auto-Pilot
Position Requirements
  • Hardware experience (Laptops). Other computer hardware experience a plus.
  • Familiar with using the Microsoft Suite – Excel, Word, Outlook, Powerpoint
  • Windows 10 knowledge, MacOS knowledge
  • Service oriented with desire to exceed expectations
  • Ability to grasp new concepts rapidly
  • Strong critical thinking and problem-solving skills
  • Excellent interpersonal skills and team oriented
  • Able to multi-task, work independently and meet deadlines.
Location Minneapolis  
About the Organization The Ascentis mission is to create innovative products that are easy to use for the often under-served mid-market that cover the full Human Capital Management (HCM) suite. This full suite approach combined with an amazing team equals success!

We at Ascentis firmly believe that a product is only as good as the people behind it. Whether it's platform development, technology maintenance, client support, product management, sales or operations, all of our employees see the direct impact of their work. As a leader and one of the fastest growing 'Software as a Service' (SaaS) companies in the Human Capital Management space, Ascentis focuses on hiring talented and motivated people from diverse backgrounds. If you want to channel your ambition and drive for success, you belong with Ascentis!

Ascentis has grown tremendously over the last 3 years. Recently, we announced a majority recapitalization by global growth equity investor Summit Partners. Summit invests across growth sectors of the global economy and has invested in more than 440 companies in technology, healthcare, life sciences and other growth industries. These companies have completed more than 140 public equity offerings. So, needless to say, we are all extremely excited with where we are headed!


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