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Title

Retail Associates 

Description

PRIMARY RESPONSIBILITIES:

As a Carlos Bakery Retail Associate, your role is to ensure a positive customer experience by providing courteous, friendly, and efficient customer service to customers and team members.

PERFORMANCE RESPONSIBILITIES:

  • Arrive to work promptly and in full uniform on your scheduled days to work
  • Make sure customers are being taken care of and the store looks great at all times
  • Treat each customer with kindness and respect at all times
  • Ensure that product being sold is fresh and presentable
  • Ensure product quality by checking freshness, rotating products, and removing out-of-date products
  • Be an expert in our products and be able to explain them to customers
  • Package, weigh, and price all baked goods & merchandise
  • Ask every customer if they would like to receive a receipt with their purchase and add their name to our customer database
  • Follow our cash handling procedures when using the POS to process customer orders
  • Follow and comply with all applicable health and sanitation procedures and adhere to safe work practices
  • Ensure that all shelves and displays are properly stocked and front-facing
  • Maintain back stock in good order
  • Operate and sanitize all Bakery equipment in a safe and proper manner
  • Answer telephone calls with excellent phone etiquette and transfer the call according to appropriate department
  • Cleaning should be done at the end of your shift and when the storefront is slow
  • Maintain open communication with your supervisor and coworkers regarding any issues that may arise
  • Perform other duties as assigned by a supervisor

  • CARLO'S WAY:
    'Hi, Welcome to Carlo's Bakery.'
    'How may I help you?'
    'Sir' 'Ma'am' 'Miss'
    'Please' 'Thank you!'
    'Please visit us again!'

 
Position Requirements

JOB REQUIREMENTS:

  • High school diploma or equivalent is required
  • Experience in a similar customer focused work environment is preferred
  • Ability to work well in a busy environment
  • High energy and engaging personality
  • Professional demeanor
  • Ability to work on your feet for extended periods of time (8+ hours a day)
  • Ability to work flexible hours, including weekends and holidays (according to customer demand)
  • (NY locations only) Food Protection Manager Certificate holder or willing to obtain certification within 30 days of employment

(NJ locations only) Serve Safe Food Handler Certificate holder or willing to obtain certification within 30

 
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently accepting applications.

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