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Credential and Certification Specialist 


The Certification and Credentialing Services Specialist is responsible for overseeing programs related to certification and credentialing, recertification and renewal, and state licensure per the Art Therapy Credentials Board (ATCB) policies, processes, and procedures. The position enforces policies relevant to credentialing and certification and helps credential holders continue to meet the required standards to meet the needs of the growing population of credential holders and ATCB examination candidates. The position works closely with the Executive Director to ensure compliance with accreditation standards and best practices in certification and credentialing. The position is responsible for managing the appellant process and works directly with ATCB appeals.


• Leads strategic planning activities for the department in conjunction with the Executive Director and Board of Directors.

• Directs and oversees process and workflow for ATCB certification, credentialing recertification and renewal, and state licensure operations. Identifies issues of concern, determines opportunities to resolve, and brings recommendations to the Executive Director if appropriate. Monitors and evaluates the performance of ATCB credentials and examination applicants; gives timely feedback and recommends actions for improvement.

• Reviews current credential and certification policy and procedures on an ongoing basis. Identifies needs for change, develops recommended modifications, and works with the Executive Director to bring recommendations to the board for approval. Implements approved changes.

• Manages work with Ethics Officers on issues related to certification or credentialing matters.

• Provides reports for Executive Director, Board of Directors, and others as requested and authorized.

• Determines if certification and credentialing standards are met for each certificant and/or credential holder or applicant.

• Reviews and maintains accurate records for all certification and credentialing appeals. Responsible for providing recommendations to the Board of Appeals for appeal decision matters and communicating decisions to appellants.

• Acts as a resource for staff on all departmental matters.

• Answers customer service and application reviewer questions, guiding them through complex issues, diffusing situations, or handling cases that cannot be fielded by customer service.

• Leads collaboration with CCE division on examination administration for all certification and credentialing exams.

• Assists with ATCB Board and committee meetings.

• Assists Executive Director with other organizational needs and duties as assigned.

Supervisory Responsibilities (if applicable):

• Assists in interviewing and training employees.

• Plans, assigns, and directs work in the Executive Director’s absence.

• Addresses complaints and resolves problems.

Position Requirements

Required Skills/Abilities:

• Excellent verbal and written communication skills.

• Excellent interpersonal and customer service skills.

• Excellent organizational skills and attention to detail.

• Excellent time management skills with a proven ability to meet deadlines.

• Strong analytical and problem-solving skills.

• Strong management skills.

• Ability to prioritize tasks.

• Ability to function well in a high-paced and, at times, stressful environment.

• Proficient with Microsoft Office Suite or related software.

• Must be able to work from home as needed.


• Communication – Must be able to listen to others, process information, and communicate effectively.

• Leadership – Ability to encourage, instill trust, provide direction. Willingness to lead, take charge, and offer opinions and guidance.

• Adaptability – Ability to adjust to circumstances and think creatively.

• Task Management – Ability to work efficiently and competently.

• Developing Others – Ability to cultivate individual talent and successfully motivate others.

• Work Planning and Project Management – Ability to develop specific goals and plans, organize, and accomplish work.

• Mathematical – Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.

• Problem Solving/Analysis – Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret various technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

• Attention to detail – Ability to pay close attention to detail for accuracy and thoroughness in completing work.

• Change Management – Ability to demonstrate support for innovation and organizational changes needed to improve the organization’s effectiveness; initiating, sponsoring, and implementing organizational change; helping others to manage organizational change successfully.

• Initiative – Does more than is required or expected in the job; does things that no one has requested that will improve or enhance products and services, avoid problems, or develop entrepreneurial opportunities. Plans for upcoming issues or opportunities and takes appropriate action.

• Collaboration – Must be able to work cooperatively with other individuals and make valued contributions to the outputs of others to assist own team or project to achieve the required outputs.

Education and Experience:

• Bachelor’s degree required

• Four (4) years of related experience and/or training preferred

• Or equivalent education and experience

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually quiet.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

• Must be able to lift up to 15 pounds at times.

• May need to be able to work from home for an extended period of time.

Full-Time/Part-Time Full-Time  
Shift Days  
Exempt/Non-Exempt Non-Exempt  
Open Date 6/21/2021  
Location National Board for Certified Counselors  
About the Organization The National Board for Certified Counselors (NBCC) is a not-for-profit, independent certification organization whose primary purposes are to establish and administer a national certification system and to identify qualified counselors who have voluntarily sought and obtained NBCC board certification. The organizational mission is to advance counseling as the premier certification body of the profession with the vision of enhancing society worldwide through quality counseling. NBCC and Affiliates is composed of three organizational affiliates: The National Board for Certified Counselors (NBCC), the Center for Credentialing & Education (CCE), and the NBCC Foundation (NBCCF).

NBCC and Affiliates has operations and partnerships in approximately 40 countries providing professional certifications, occupational credentials, training programs, educational activities, and public mental health services through institutes and residencies. Over 66,000 board certified counselors serve the public and advance mental health efforts across the globe. With a portfolio of nine credentials related to professional counseling, mental health, addictions, human services, and career development, NBCC and Affiliates seeks to expand the professional capacity of counselors and human service professionals.

NBCC's primary organizational functions relate to the development and operation of quality credentialing, certification, and quality assurance programs. CCE creates and administers other occupational programs, including education and training activities, and leverages credentials to best serve communities. Additionally, CCE provides management services for associations, boards, agencies, and other organizational clients. NBCCF administers programs focused on capacity building, the expansion of access to mental health services in underserved and never-served communities, and the development of high-quality professional development resources for counselors.  
EOE Statement NBCC and Affiliates is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.  

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