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Patient Financial Health Advocate (558) 

About the Organization The Hancock Physician Network is a group of experienced physicians specializing in internal medicine, family practice, OB/GYN, pediatrics, pulmonary medicine, and behavioral health. We provide the highest-quality care-with kindness and professionalism-to the patients and families we serve.

Our Mission is to improve the health of patients and families in the communities we serve with respect, integrity, and clinical excellence.  
Category Physician Billing Services - 8211  

Position Purpose: The Patient Financial Health Advocate is responsible for assisting patients and/or families to access financial resources. The Health Advocate assists in social services with guidance to those patients who may qualify for assistance through state, county, and federal programs. The Health Advocate is also available to patients and families to answer questions regarding their insurance, give estimates of co-pay amounts, and to aid patients in obtaining prior authorizations for services.


  • Demonstrated communication skills to effectively communicate with patients and patients’ families.
  • Demonstrated reading skills to interpret instructions, manuals, insurance information, physician instructions and patient correspondence.
  • Demonstrated math skills to calculate patient bills.
  • Demonstrated knowledge of medical terminology.
  • Operational knowledge of telephones, fax machines, postage machines, and other office equipment.
  • Demonstrated oral communication skills needed to develop patient rapport and ability to independently address patient needs as appropriate.
  • Demonstrated ability in handling patient confidentiality.
  • Ability to work with peers in a team situation and create a positive work environment for team members.
  • Demonstrate a functional and technical understanding of applicable scheduling and billing software, Intranet and Internet usage, Excel/Word software, E-mail Usage and Web-based applications. Required to check e-mail daily and use as a source of internal and external communication. Required to understand and utilize electronic medical record technology.
  • Demonstrate knowledge of current resources and programs to assist the patient’s needs for financial resources
  • Demonstrates ability to act with sensitivity as a patient advocate

Essential Functions:

The following list describes the essential duties of this role. Individuals in this role may perform additional, related duties not listed here.

  • Assist appropriate patients and families to explore options for financial assistance for medical services with referral to Social Services when appropriate
  • Interacts with patients in a warm friendly manner showing respect and courteousness
  • Enter data into systems accurately, completely and timely
  • Obtain necessary insurance information for patients. Answer questions or directs patients to appropriate staff members for questions regarding insurance, billing, payment, and/or collection arrangements.
  • Verify patient insurance eligibility
  • Determine appropriate monies owed and due from patients
  • Follow up with appropriate patients and families for financial assistance needs
  • Transfer calls to appropriate person or voice mail as directed
  • Meet with patients to discuss estimated costs of services
  • Work closely with patients and patient financial services to resolve account balance issues and establish payment plans
  • Obtains needed prior insurance authorization for diagnostic tests
  • Develops appropriate templates of charges by care regimen to assist patients.
  • Assist in disability and medical necessity forms to assist patients
  • Participates in all departmental and organizational meetings


Position Requirements

Required Experience: Knowledge of medical office practices and procedures. Knowledge and experience with office equipment, multifunction copiers and phone systems. Customer service experience and ability to work in a fast-paced high stress environment. Excellent communication skills, spelling and grammar. Attention to detail. Good keyboarding skills. Prefer two plus years of experience in a healthcare setting.

Required Education: High School Diploma or GED required

Required License: None

Full-Time/Part-Time Full-Time  
Shift Days  
Sign-On Bonus  
Position Patient Financial Health Advocate (558)  
Number of Openings 1  
Exempt/Non-Exempt Non-Exempt  
Open Date 6/22/2021  
Location Hancock Physician Billing Services  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

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