Share Email Opening Title Loan Servicing Specialist I  Category Loan Services   Description An exciting opportunity for those in Loan Servicing! This Loan Servicing I position will be responsible for all servicing-related loan transaction records, including but not limited to payment application and history, escrow transactions, customer inquiries, complaint resolution, credit bureau reporting, investor records and regulatory compliance. The incumbent will serve as a resource to the frontline for loan servicing questions and must deliver an Incredible Customer Experience (I.C.E.), proactive communication, and support to all stakeholders. A high degree of resourcefulness and accuracy is required in this position to ensure the bank does not incur financial losses due to incomplete or inaccurate information. Duties and Responsibilities • Understands and complies with bank policy, laws, regulations and the bank's BSA/AML Program. • Ensures accuracy of the loan terms and conditions reflected within the bank’s core operating system and related systems. • Makes certain of accurate and timely posting of all loan account transactions. • Validates accuracy of general ledger accounts affected by servicing related loan transaction activity. • Provides file reviews related to Customer Identification Program (CIP). • Holds responsibility for accurate and timely processing of loan participation transactions. • Provides accurate and timely payoff quotes and paid loan processing. • Processes accurate and timely account verifications and responses to customer inquiries. • Handles certain aspects of credit bureau reporting including compliant and timely response to credit disputes and complaints. • Balances and files claims for Credit Life and Accident & Health Insurance accounts. • Ensures accurate and timely real estate property tax reporting. • Providing accurate and timely reporting to bank investors to include validating investor settlement related accounting transactions. • Keeps maintenance of an effective and efficient escrow accounting process including, but not limited to, annual and short-year analysis, escrow interest applications, escrow deposits and escrow disbursements. • Monitoring escrow transactions related to collateral damaged insurance claims and effectively facilitating the disbursements. • Processing timely disbursements of construction loan advances. Job Requirements Education/Experience • 1-3 years of related professional experience preferred. • Associate degree (A. A.) or equivalent from two-year college or technical school or equivalent industry training or experience related to mortgage lending, processing and compliance. Software Skills • Have knowledge of core processing systems, Microsoft Office, Windows, Word Processing software; Spreadsheet software, Database software and loan origination software. Other Desired Qualifications • Excellent written and oral communication. • Skill to thrive in a demanding atmosphere. • Capable to coordinate multiple and changing tasks and priorities. • Ability to support and implement change.   Location Wausau, WI   About the Organization At IncredibleBank, we believe in our employees, our customers, and the impact we make in our communities. When your name is Incredible, it's a lot to live up to! And we feel it. Because of that, we continually look to raise the bar, expect more out of ourselves and each other, break out of "traditional banking," and make our mark in an industry that needs a good shake-up! It's #HowWeIncredible   EOE Statement IncredibleBank is an Equal Opportunity Employer. We will consider applicants for our positions without regard to any category protected by applicable federal, state, or local law, including but not limited to: race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification.   This position is currently not accepting applications. To search for an open position, please go to http://IncredibleBank.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles IT Help Desk Specialist in Wausau, WI Posted on: 6/30/2025 [Apply Now] Customer Support Specialist in Wausau, WI Posted on: 6/9/2025 [Apply Now] Commercial Banking Administrator in Wausau, WI Posted on: 6/11/2025 [Apply Now] Commercial Portfolio Assistant in Wausau, WI Posted on: 6/24/2025 [Apply Now]

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