Live your 2021 vision and #InspireYourNext by starting your career as a Remote Customer Service/ Technical Support Agent
For this position there are minimum computer, accessories, and internet specs that must be met in order to perform the essential job functions in a remote WAH environment. Please ensure you MEET ALL MINIMUM REQUIREMENTS prior to submitting your resume.
Are you motivated and confident in your abilities to work independently from home?
Do you have exceptional customer service and de-escalation skills?
Are you willing to push yourself out of your comfort zone to achieve greatness?
As a Remote Work-from-Home Customer Service/ Technical Support Agent you will be the front line in providing a premier customer experience. Our Agents are responsible for answering all inbound technical and customer service inquiries regarding DISH Network customer accounts, with an overall goal to effectively diagnose customer needs and provide industry leading support/solutions, while delivering high customer satisfaction and individual results.
Hours of Operation: 7 days a week – 6AM-10PM PST/ 9AM-1AM EST
4 Agent Level Tiers for advancement opportunities:
Tier 1: Agent Training/ Customer Service $13.69/hr
Tier 2: Tech Support $14.10/hr
Tier 3: Advanced Tech Support $14.78/hr
Tier 4: Global Expert $16.77/hr
RESPONSIBILITIES:
Personalize each call with our DISH CXO Listen, Care, Connect strategies, also resolve customer concerns, prevent future issues, and promote client services in a respectful and professional manner.
Assist customers with Dish systems and services, troubleshooting receivers and other hardware devices, right-sizing packages, explaining installation setup, and answering all questions regarding their account including billing, upgrade options and general information.
Communicate and explain the value and benefits of services to customers through establishing relationships and building strong rapport.
Effectively administer DISH assessments and meet goals and metrics in place to drive completion.
Accurately log customer interactions into systems; update logged information in a timely manner in order to track assessment completion, general inquiries and/or resolution
Other similar and/or related duties as assigned
As a company we strive for our Leadership Team to be promoted from within. We have several career paths for our employees to pursue within Operations, Training, Workforce, Quality Assurance, Upper Level Management and more!
THE FOLLOWING ARE COMPUTER/ ACCESSORY/ AND INTERNET
Please apply and complete the Tech Requirements Verification Form to expedite your application. Once complete, we will contact you via provided phone or email address: https://cutt.ly/mzTsrg4
#InspireYourNext by becoming a part of the Inspiro family AND APPLY NOW!
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