Share Email Opening
Title

IN Remote Customer Service / Technical Support 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Description

Live your 2021 vision and #InspireYourNext by starting your career as a Remote Customer Service/ Technical Support Agent

For this position there are minimum computer, accessories, and internet specs that must be met in order to perform the essential job functions in a remote WAH environment. Please ensure you MEET ALL MINIMUM REQUIREMENTS prior to submitting your resume.

Are you motivated and confident in your abilities to work independently from home?

Do you have exceptional customer service and de-escalation skills?

Are you willing to push yourself out of your comfort zone to achieve greatness?

As a Remote Work-from-Home Customer Service/ Technical Support Agent you will be the front line in providing a premier customer experience. Our Agents are responsible for answering all inbound technical and customer service inquiries regarding DISH Network customer accounts, with an overall goal to effectively diagnose customer needs and provide industry leading support/solutions, while delivering high customer satisfaction and individual results.

Hours of Operation: 7 days a week – 6AM-10PM PST/ 9AM-1AM EST

4 Agent Level Tiers for advancement opportunities:

Tier 1: Agent Training/ Customer Service $13.69/hr

Tier 2: Tech Support $14.10/hr

Tier 3: Advanced Tech Support $14.78/hr

Tier 4: Global Expert $16.77/hr

RESPONSIBILITIES:

Personalize each call with our DISH CXO Listen, Care, Connect strategies, also resolve customer concerns, prevent future issues, and promote client services in a respectful and professional manner.

Assist customers with Dish systems and services, troubleshooting receivers and other hardware devices, right-sizing packages, explaining installation setup, and answering all questions regarding their account including billing, upgrade options and general information.

Communicate and explain the value and benefits of services to customers through establishing relationships and building strong rapport.

Effectively administer DISH assessments and meet goals and metrics in place to drive completion.

Accurately log customer interactions into systems; update logged information in a timely manner in order to track assessment completion, general inquiries and/or resolution

Other similar and/or related duties as assigned

As a company we strive for our Leadership Team to be promoted from within. We have several career paths for our employees to pursue within Operations, Training, Workforce, Quality Assurance, Upper Level Management and more!

THE FOLLOWING ARE COMPUTER/ ACCESSORY/ AND INTERNET

Please apply and complete the Tech Requirements Verification Form to expedite your application. Once complete, we will contact you via provided phone or email address: https://cutt.ly/mzTsrg4

#InspireYourNext by becoming a part of the Inspiro family AND APPLY NOW!

 
Position Requirements
  • One year of customer service experience and/or equivalent transferable skills
  • Six months of tech support experience and/or equivalent transferable skills preferred
  • Tech savvy with the ability to efficiently navigate around a desktop computer
  • Confident and driven individual with great communication skills
  • Quick learner – Has the ability to learn new systems, services and processes
  • Positive personality – We’ll give you the tools to succeed, guaranteed
  • High school diploma or general education degree (GED)
  • Ability to HAVE FUN and grow your career!

 

THE FOLLOWING ARE COMPUTER/ ACCESSORY/ AND INTERNET REQUIREMENTS TO WORK FROM HOME:

Personal Computer Requirements

  • Desktop or laptop with Microsoft Windows
  • (at this time, we cannot support Apple/Mac, iOS, Chromebook, Android)
  • Less than 7 years old
  • Intel or AMD 64-bit processor I5 - 3rd gen processor (quad core processor) or better
  • Minimum 4 GB RAM
  • USB port dedicated for flash drive use

 

Accessories

  • All accessories must be wired without use of adapters, docks or dongles
  • Two display monitors, one must be at least 13”, and the other at least 19”
  • Web camera
  • Noise-canceling USB headset that is not Bluetooth  (Jabra BIZ 1500 or Sennheiser SC60 recommended)
  • Keyboard and mouse

 

Home Internet

  • Cable, DSL, or Fiber ISP – satellite and fixed wireless are not supported
  • Stable internet connection with no packet loss
  • Wired Ethernet between modem and PC without use of an adapter: Wi-Fi / wireless is not supported
  • Minimum internet speeds: 20 Mbps download, 2 Mbps upload
  • Prefers that At Home agents do not have bandwidth or data caps on Internet usage   (caps lower than 250GB are not recommended)
 
Full-Time/Part-Time Full-Time  
Shift -not applicable-  
Location Indiana  
About the Organization A global CX outsourcing leader, Inspiro empowers smart, secure, seamless, scalable, and satisfying customer experience (CX) across a network of 58,000 BPO and customer champions in 100 strategic locations. With delivery operations in North and Latin America, Australia, and the Asia Pacific, Inspiro supports every stage of the customer lifecycle through next-generation CX solutions integrating strategy, people, innovation, and analytics.
For over 20 years, we have served the CX requirements of the most demanding, fast-growing industries, including telecoms, retail and e-commerce, travel and hospitality, banking, fintech, media, mobility, healthcare, energy, and utilities.
Inspiro is owned by Altius Link, Inc., a synergistic partnership between KDDI Corporation and Mitsui & Co., Ltd. This new company combines KDDI Evolva and Relia's expertise in contact centers, back-office operations, and information technology to create Japan's largest contact center by sales value. Altius Link aims to become a leading digital BPO and trusted partner to companies globally.
 

This position is currently not accepting applications.

To search for an open position, please go to http://CRMUSInc.appone.com



WE ALSO RECOMMEND

Other Jobs Within Same Category
Customer Service Position based in Coeur d’Alene in Coeur d Alene, ID
Posted on: 3/25/2024
[Apply Now]

Customer Service Representative based in Coeur d’Alene in Coeur d Alene, ID
Posted on: 3/11/2024
[Apply Now]


Other Jobs Within 60 Miles
-- None found --




 


AppOne.comTM   ©1999-2021 HR Services, Inc.
Click here for technical assistance.