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Title

Data Center IT Infrastructure Technician 
Description

POSITION SUMMARY: BASIC FUNCTION

TheData Center IT Infrastructure Techniciansupports client requests within their space in NTT data centers. The Data Center IT Infrastructure Technician is expected to address customer inquiries via support tickets requests from inception through resolution with minimal or no supervision. This includes but not limited to troubleshooting hardware issues with servers, network devices, cabling, and power connectivity. The Data Center IT Infrastructure Technician responsibilities also include but are not limited to racking and stacking equipment, installing PDUs creating and managing documentation, and periodically supporting help desk functions such as participating in a phone queue, preforming desktop support, and deploying hardware (laptops, VoIP phones, peripherals).

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Unbox, inventory, and install client hardware such as server, storage, and network devices into client racks.
  • Ability to manage assets for clients, including but not limited to preforming inventory audits, receiving and shipping equipment.
  • Ability to coordinate technical tasks with internal groups and manage requests to resolution.
  • Installation of cabling and cable organization per NTT or client standards, including labeling.
  • Troubleshooting and diagnostics of enterprise level hardware.
  • Perform replacement of DIMMs, hard drives, power supplies and other components within server, storage, and network devices.
  • Ability to understand execute instructions provided by clients and internal groups.
  • Perform commissioning and decommissioning of hardware.
  • Installation of cross connects and ability to work with Telco carriers to troubleshoot circuits.
  • Ability to install and troubleshoot CAT 5E, CAT6, single mode and multi-mode patch cables.
  • Installation of data center infrastructure materials including racks and cabinets w/ grounding, cable tray and ladder, cable management, copper and fiber networking cable, copper and fiber patch panels and any other materials necessary for data center operations.
  • Perform installation and maintenance on Power Distribution Units within client enclosures.
  • Work in a standard ticketing system, providing clear, timely, and appropriate customer communications.
  • Regularly communicate with employees, contractors, and clients via phone, email, or ticketing system. Periodically join call bridges to troubleshoot and validate infrastructure related issues.
  • Adhere to Change Control Processes and Standards
  • Periodically provide corporate desktop support services including laptop imaging, printer support, user account administration and other hardware, software, telecom, and communication services with support from desktop technicians.
  • Acts as communication coordinator and situation manager during any critical incidents call bridge events.
  • Performs other duties as assigned.
  • Support 3rd party vendor activities.
  • Process all tickets within SLA guidelines and follow procedural requirements.

KNOWLEDGE, SKILLS & ABILITIES

  • Previous experience working in a complex high availability data center environment is preferred.
  • Working knowledge of data center processes and design (power, cooling, redundancy).
  • Working knowledge of airflow management best practices.
  • Working knowledge of computer hardware.
  • Ability to provide and recommend solutions to internal staff and clients.
  • Understanding of networking components and infrastructures.
  • Familiarity with cable management and knowledge of how to run fiber and copper in a data center to include labeling.
  • Familiarity with patch panels.
  • Knowledge of copper and fiber cable testing equipment.
  • Excellent troubleshooting and problem resolution skills.
  • Able to operate material handling equipment server lifts and pallet jacks.
  • Ability to demonstrate effective team and interpersonal skills.
  • Experience with Data Center incident resolution, asset management, and logistics.
  • Critical thinking and decision making related to outage risk assessment.
  • Regular, predictable attendance is essential for satisfactory performance.
  • Strong understanding of servers, routers, network switches, and patch panels. Must understand how devices are interconnected and how to troubleshoot hardware and layer 1 connectivity issues.
  • Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc.
  • Experience with active directory, Office 365, and enterprise level ticketing systems.
  • Experience with laptops, desktops, docking stations, and enterprise level peripherals.
  • Experience with participating and supporting critical incidents (incident call bridges, communications, and administration of critical incidents).
  • Understanding of console cables, basic network commands, and SSH/Telnet clients such as Putty.
  • Must have the ability to communicate effectively both written and verbally.

EDUCATION & EXPERIENCE

  • High School Diploma or GED required.
  • 3-5 years of data center environment or help desk experience is required.
  • CompTIA A+ certification or equivalent experience required.
  • CompTIA Network + and BICSI Installer 1 certification preferred.
 
Position Requirements

PHYSICAL REQUIREMENTS

  • Able to climb ladders and work on raised platforms.
  • Able to hear and speak into a telephone and 2-way radio.
  • Ability to distinguish colors on wiring and cables to ensure safety protocols are followed.
  • Ability to work in confined spaces.
  • Requires ability to lift and carry objects weighing up to 50 pounds.
  • Requires the ability to kneel, stand, walk great distances, climb stairs/ladders
  • Dexterity of hands and fingers to operate any required computer keyboard, mouse, and other technical instruments.

WORK CONDITIONS

  • Typical data center work environment with varying temperatures and loud noises.
  • Extensive daily usage of a computer or workstation.
  • Work on site; no telecommuting.

SPECIAL REQUIREMENTS

  • May be required to work second and third shifts on occasion, or as scheduled.
  • Must possess a current, valid state-issued driver’s license.
 
Shift Nights  
Exempt/Non-Exempt  
Position Data Center IT Infranstructure Technician  
Number of Openings 1  
Exempt/Non-Exempt Non-Exempt  
Hiring Manager(s)  
Location NTT Global Data Centers Americas, Inc., Ashburn  
About the Organization Global Data Centers is a division of NTT Ltd. and incorporates DPA, e-shelter, Gyron, Netmagic, NTT Indonesia Nexcenter, RagingWire and other NTT Communications group Data Center divisions. Our combined global platform is one of the largest in the world, with over 140 data centers spanning more than 20 countries and regions including North America, Europe, Africa and APAC. As a neutral operator, we offer access to multiple cloud providers, a large variety of Internet Exchanges and telecommunication network providers including our own IPv6 compliant, tier-one global IP network. Our clients benefit from tailored infrastructure and experience consistent best practices in design and operations across all of our highly reliable, scalable, and customizable data centers.







NTT Global Data Centers Americas, Inc. is an Equal Opportunity Employer and maintains a drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age, sexual orientation, military or veteran status or any other basis protected by federal, state, or local law or ordinance or regulation.











All applicants for employment will be subject to pre-employment drug testing, a criminal background check and education/employment verification. Additionally, some positions require a review of driving records, credit checks, and/or successful completion of the federal governments 'Public Trust' background screening.











 
EOE Statement NTT Global Data Centers Americas, Inc. is an Equal Opportunity Employer and maintains a drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, ancestry, physical or mental disability, medical condition, genetic information and characteristics, marital status and registered domestic partner status, age, sexual orientation, military or veteran status or any other basis protected by federal, state, or local law or ordinance or regulation.  

This position is currently not accepting applications.

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