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Title

Host 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Description

Position Summary

Hosts should be friendly, outgoing individuals that will assist and greet Guests at PNC Park.  This position includes, but is not limited to: escorting guests from the concourse, down aisles in which their seats are located; managing seating areas during the game; provide benchmark customer service and serve as a source of information to all guests.   Hosts will be trained to have a vast knowledge of PNC Park and its operating rules and regulations.

Responsibilities

  • Inspect your assigned areas for any safety hazards or seating irregularities prior to opening the gates, and report any problems to your supervisor.
  • Wipe down seats before gate opening.
  • Face incoming guests while standing at the top of your section or in the center of your portal.
  • Greet and assist guests and answer any questions that arise.
  • Check tickets for valid date and seat location then direct or escort guests to the proper location.
  • Walk up and down the aisles between innings when appropriate.
  • Constantly scan the seating areas for any injuries that may result from a foul ball,  homerun ball, stray bat, slip and fall, fighting, etc. (approach guest  in your assigned area and lend assistance)
  • Scan your assigned area for cans, bottles, and any alcohol related problems or unruly guests using profane language.
  • Be alert for any objects being thrown from the seating areas and from areas above your area.
  • Discourage guest’s movement back into the seating areas during play; allow guests to move during break in the action.
  • Watch for seat jumpers to protect the integrity of the tickets.
  • Advise guests who are smoking that it is prohibited in PNC Park.
  • Direct and control the exiting of guests in the event of an emergency evacuation.
  • Report any incidents to the area Supervisor, and complete an incident report, if necessary.
  • Thank guests for attending the game
  • Thoroughly search your area for any items left behind.
 
Position Requirements
  • Ability to stand for long periods of time
  • Ability to walk up and down steps repeatedly
  • HS Diploma/GED preferred
  • Customer Service experience preferred
 
Location Pittsburgh, PA  
Full-Time/Part-Time Seasonal  
Shift Various Shifts  

This position is currently accepting applications.

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