Share Email Opening Title IT Connectivity Install Coordinator  EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   Description Due to our growth, we are currently seeking a an IT Connectivity Install Coordinatorto orchestrate andperform copier connectivity for new clients and provide client remote technical support. Technical training and/or technical experience through education and/or professional work experience is required. We prefer A+, Net + and/orSecurity + certifications. You must have valid driver license andreliable transportationand willingness to travel locally on average20%. This position is full time M-F 8am-5 pm. We provide travel reimbursement, alaptop, smart phone reimbursement, uniform shirts and a great team environment with opportunities for training and advancement. We offer a competitive hourly rate which is negotiable based on experience,full benefits including medical, dental, vision, 3 weeks of paid time off per year, 6 paid holidays and a 401k with a company match. Responsibilities: Provide fundamental, and advanced, technical support to internal and external clients via telephone, email or on-site means. This support will mostly relate to printers, multifunction printers, high-speed scanners, and production-level printers, and their necessary synergy with various processing systems that may interface with them (Mac OSX & iOS/Windows/Linux/Android).Additionally, ticket resolution will be performed. Contact clients for new installations to collect equipment setup information and coordinate the installation with the warehouse and field specialists. Remotely install new client installations when feasible. Limited travel to client locations to perform connectivity for new client copier installations (backup to the field specialist.) Remain logged into phone queue, and field incoming calls live, to maintain a manageable Help desk queue. Additionally, prioritize issues where needed to safeguard against exceeding service level agreements. Demonstrate a clear understanding of various internal departments for the purpose of determining the proper route-of-resolution for department-specific issues. Perform call-backs, and send email communication, as necessary for old or outstanding Help desk tickets. Provide (and promote internally) remarkable customer support, with outstanding reliability additionally, retain a confident outward manner on the phone, and in-person. Obtain Chargeable Approval recording and copier Meter Counts from customers when required. Follow troubleshooting guidelines thoroughly to ensure one-call resolution for issues requiring additional contact, maintain ownership to see tickets through to resolution. Ensure that the in-house Demonstration Room remains organized, and in a working-order attempt to remedy any on-going Connectivity issues within the Demo Room, so that it is always ready for the conducting of sales demonstrations. Participate in company networking events, as they arise. These will be the main times to socialize and get acquainted with members of other departments (Sales, Administrative, Shop, Delivery and Executive teams.) During work hours, the main method of communication to these other departments will be via email and phone.   Position Requirements A+, Net +, and Security + certifications preferred Experience working with a remote desktop product is highly preferred 1-2 years of technical experience is highly preferred, we will consider a combination or experience and education  must be willing to submit to a criminal background check. No DUI or reckless driving infractions in the past 5 years are allowed  valid driver license and reliable transportation. clean cut appearance, no visible tattoo's or multiple piercing or ear gauges are allowed.     Full-Time/Part-Time Full-Time   Position IT Connectivity Specialist   Exempt/Non-Exempt Non-Exempt   Open Date 6/8/2021   Location Lenexa, Kansas   About the Organization At ACP our goal is to assist our clients by optimizing technology, enhancing productivity, reducing business risk and maximizing return on investment. Leveraging our expertise and experience, we offer a customized approach to designing, developing and implementing end-to-end solutions scaled to meet client needs. We were recently awarded INC Magazine's recognition as a top 50 fastest growing companies in Colorado and we're included in INC Magazines list of top 5000 fastest growing company in the US for the 10th year in a row! We have consistently grown double digits since 2000. Why join our team: We believe hard work, employee recognition, teamwork and collaboration are key to success for our team and our clients. We believe in giving back and supporting our community and participate in numerous charitable events through our partnerships, client relationships and company sponsored events. We have a strong philosophy and proven track record of promoting from within and offer numerous career paths including: •Team Lead, Supervisor and Management for our various departments •Internship to hire, Specialist Sales Roles, Named Account Management, Sales and Branch Management •Mentorship, Tiered advancement for Help Desk Specialists and Engineers, Project and Management opportunities for our IT division We love sports and our sales teams attend multiple sporting events with clients through partnerships with the Denver Nuggets, Broncos, The Colorado Rockies, Arizona Cardinals and Diamondbacks, and the Kansas City Chiefs. Some employee events throughout the year include; picnics, happy hour events, a presidents club trip, golf outings, sports leagues and the coveted award for best chili at our annual cook off.   This position is currently not accepting applications. 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