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Title

Guest Relations Assistant Manager 

Location Museum of Life and Science  
About the Organization The Museum of Life and Science is one of North Carolina's top family destinations, located less than five miles from downtown Durham. Situated on 84-acres, our interactive science park includes a two-story science center, one of the largest butterfly conservatories on the East Coast and beautifully landscaped outdoor exhibits which are safe havens for rescued black bears, lemurs, and endangered red wolves. Other popular attractions include over 60 species of live animals, Dinosaur Trail, Ellerbe Creek Railway, and Hideaway Woods. Our mission is to create a place of lifelong learning where people, from young child to senior citizen, embrace science as a way of knowing about themselves, their community, and their world.  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
Description

The Museum of Life and Science is one of North Carolina's top family destinations, located less than five miles from downtown Durham. Situated on 84-acres, our interactive science park includes a two-story science center, one of the largest butterfly conservatories on the East Coast and beautifully landscaped outdoor exhibits which are safe havens for rescued black bears, lemurs, and endangered red wolves. Other popular attractions include over 60 species of live animals, Dinosaur Trail, Ellerbe Creek Railway, and Hideaway Woods. Our mission is to create a place of lifelong learning where people, from young child to senior citizen, embrace science as a way of knowing about themselves, their community, and their world.

Interested in education, sciences, environmental studies or related fields? Bring your leadership experience and outstanding customer service skills to our Guest Relations team where we deliver top-notch service and inquiry-based learning experiences to our Museum visitors.

A successful candidate is a natural leader with a keen interest in working with the public, works quickly, efficiently and enthusiastically in a high-volume environment, and demonstrates flexibility for optimal learning and team support.

Responsibilities

  • Support Guest Relations Management Team in all guest operations to provide a quality visitor experience, excellent service and ensuring a safe, clean, welcoming environment.
  • Lead Guest Relations Associates in assigned area which can include admissions, rangers, reservations, train drivers, volunteers.
  • Establish effective training, policy and communications processes and documentation for staff that emphasizes exemplary service to every visitor, and attention to detail.
  • Maintain and ensure compliance with procedures to provide visitors with accurate information concerning prices, programs, and other Museum events and opportunities.
  • Manage time between administrative tasks and on-stage tasks to allow for a proper balance of workload while meeting established deadlines.
  • Act as Manager on Duty as needed including supervision of all front-line staff; resolving visitor problems or complaints; opening and closing procedures with accurate cash drawer set ups, reconciliations, deposit preparation.
  • Work with Guest Relations Management Team to ensure adequate staffing for entire department to meet peak operation needs; fill in for various front-line roles when needed.
  • Foster a positive staff culture and work environment.
  • Be cross-trained in all Guest Relations roles including admissions, ranger, parking and group check-in. This means you may work outdoors in all weather conditions.
  • Oversight for maintaining adequate supplies and materials for Guest Relations operations.
  • Attend and participate in Emergency Coordinator training as well as act as Emergency Coordinator when the need arises.
  • Transport guests and staff in golf cart and museum road vehicles as needed
  • Other duties as assigned
 
Position Requirements

Required

  • College degree or 4+ years’ experience in relevant field with a strong customer service background
  • 2+ years in museum or visitor park experience preferred
  • Leadership/management experience is a must
  • Excellent communication skills – verbal and written
  • Strong interpersonal skills including the ability to work collaboratively and with diverse populations
  • Exceptional attention to detail with a high level of organization
  • Ability to work under pressure with a positive attitude and creative problem-solving skills
  • Good at multi-tasking and planning/logistics
  • Experience with point of sale systems, ability to accurately handle and reconcile cash and credit card transactions
  • Ability to respond appropriately to emergencies with provided training
  • Able to embrace the Museum mission
  • Strong computer and Microsoft Office skills
  • Able to work a flexible schedule including one weekend day weekly, at least one full weekend a month, and occasional evenings
  • Physically able to be on one’s feet for up to 8+ hours and travel distances of up to 1.5 miles on variable terrain
  • Able to lift 30 lbs.
  • Valid driver’s license

Desired

  • CPR/First aid certification preferred
  • Conversational Spanish a plus
 
Shift Days  
Pay Range  
EOE Statement The Museum is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability status, protected veteran status or any other characteristic protected by law.
 
Category Management  

This position is currently not accepting applications.

To search for an open position, please go to http://NorthCarolinaMuseumofLifeandScience.appone.com



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