GENERAL STATEMENT OF DUTIES:
Performs highly specialized work which includes the installation, monitoring and maintenance of servers, storage and related components to achieve high reliability and performance. Ensures the availability of applications, configuring new implementations, and developing processes and procedures for ongoing management of the server and storage environments. Ensures the physical security, integrity, and safety of the data, servers and backup media. Participates in the installation, monitoring, maintenance, support, and optimization of all Host hardware, software, and communication links. Must be available to respond 24x7 to address systems issues on an as needed basis when required. Works under the supervision of the Chief Information Officer or designated staff member.
STATEMENT OF TASKS:
Plan, test, implement, and troubleshoot enterprise server and storage systems;
Ensure that proper security practices are followed including monthly patching of software, updates to firmware and review of system logs on a daily basis.
Deploy, and maintain servers, hosts, storage systems, virtual machines, and related hardware/software/appliances;
Create and maintain documentation as it relates to configuration, processes, service records and security configuration;
Perform on-site analysis, diagnosis, and resolution of complex system problems for end users and support personnel, and recommend and implement corrective hardware and software solutions;
Respond to emergency outages in accordance with business continuity and disaster recovery plans;
Monitor the performance of managed systems and troubleshoot and resolve problem areas as needed including but not limited to just upgrades and patches;
Provide training and written documentation for support personnel (which include Help Desk, computer technicians, and trainers, internal/external customers, and management;
Assist in research on relevant technology products, services, protocols, and standards to remain abreast of developments in the networking industry;
Attend training seminars, conferences, and trade shows to broaden knowledge of current and future issues and technologies.