GENERAL STATEMENT OF DUTIES:
Performs highly specialized work which includes the installation, configuration, maintenance and optimization of WAN, LAN, Wireless, Telecommunications, Security and related components to achieve high reliability and performance. Ensures the availability of systems, configuring new implementations, and developing processes and procedures for ongoing management of the network and telecommunications environment. Ensures the physical security, integrity, and safety of the network. Participates in the installation, monitoring, maintenance, support, and optimization of all hardware, software, and communication links. Works under the supervision of the Chief Information Officer or designated staff member.
STATEMENT OF TASKS:
Plan, configure, test, implement, maintain and troubleshoot enterprise network and telecommunications systems and related hardware/software/appliances.
Implement and maintain network security solutions, including firewall and other threat detection and prevention systems.
Ensure that proper security practices are followed including monthly patching of software, updates to firmware and review of system logs on a daily basis.
Create and maintain documentation as it relates to configuration, processes, service records and security configuration.
Perform on-site analysis, diagnosis, and resolution of complex system problems for end users and support personnel, and recommend and implement corrective actions.
Development of business continuity and disaster recovery plans, and maintain current knowledge of plan executables.
Respond to emergency outages in accordance with business continuity and disaster recovery plans,
Manage equipment including but not limited to: software switches, routers, wireless, servers, phones, and firewalls,
Monitor the performance of network systems and troubleshoot and resolve problem areas as needed including but not limited to just upgrades and patches,
Manage and support of systems hardware to ensure proper performance and reliability;
Provide training and written documentation for support personnel (which include Help Desk, computer technicians, and trainers, internal/external customers, and management;
Manage and/or provide guidance and/or direction of subordinates;
Write technical specifications for purchase of network and telecommunications hardware and software products;
Interact and negotiate with vendors and contractors to secure products, and services;
Assist in research on relevant technology products, services, protocols, and standards to remain abreast of developments in the networking industry;
Attend training seminars, conferences, and trade shows to broaden knowledge of current and future issues and technologies.