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Title

Board Administrator 

Description

The Board Administrator manages day-to-day operations of CCE’s client the North Carolina Board of Licensed Clinical Mental Health Counselors (NCBLCMHC). Provides high-level administrative support by conducting research; preparing statistical reports; handling information requests; and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. Required to use a wide degree of creativity and latitude in daily decision-making, thereby relieving the vice president of administrative functions. Required to maintain a high degree of confidentiality.

Duties/Responsibilities:

• Serves as board administrator of the NCBLCMHC and provides direct professional executive services on behalf of the board to enforce North Carolina’s Licensed Clinical Mental Health Counselors Act

• Performs project coordination activities on a daily basis

• Confers with the Vice President of CCE, NCBLCMHC Executive Board members, board attorney, board investigators, organization officials, and/or staff members to discuss issues, coordinate activities, and resolve problems

• Manages five (5) support personnel for the NCBLCMHC

• Analyzes operations to evaluate the performance of NCBLCMHC or its staff in meeting objectives or to determine areas of potential cost reduction, program improvement, or policy change

• Directs, plans, and implements policies, objectives, and activities to maximize efficiency

• Coordinates board and committee meetings to establish and maintain various licensing efforts and encourages board and committees to keep within established time frames, working with staff members as necessary to incorporate best practices into service development and provision

• Researches policies and processes of similar boards as needed to establish and refine best practices

• Researches, develops, and submits all state and federal reports, as required

• Performs activities required for planning and implementing meetings and conferences, as needed

• Assists with applicant and licensee database development, maintenance, and associated issues

• Maintains an up-to-date database of consumer/client complaints related to counseling practices in North Carolina

• Ensures consumer complaints are responded to appropriately and in accordance with the LPC Act of North Carolina

• Provides monthly and as needed status updates to the Director of State Licensure Operations regarding board operations

• Presents at universities and conferences regarding the licensure process

• Travels for board business as directed

• Provides information to the Director of State Licensure Operations, board, and legislators regarding legislation affecting the field of regulation and counselors

• Other duties as assigned

Supervisory Responsibilities (if applicable):

• Manages five (5) support personnel for the NCBLCMHC

 
Position Requirements

Required Skills/Abilities:

• Advanced experience with Microsoft Suite, especially Excel and PowerPoint

• Manages difficult client and customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance, and meets commitments

• Responds to changes in the work environment with a positive attitude; manages competing demands; and is capable of dealing with frequent changes, delays, or unexpected events

• Willing to make appropriate decisions in difficult or ambiguous situations in a timely manner while considering consequences and using all available information to make logical decisions within the scope of company policies

• Trains, coaches, delegates, and develops capabilities of others while evaluating performance and employees, disciplining and advising when necessary, and building positive relationships

Competencies:

• Great computer and customer service skills, job knowledge, interpersonal skills, and judgment.

• Consistently at work on time, plans in advance for absence, contacts supervisor in a timely manner if delayed.

• Sets clear expectations, reviews progress, and provides feedback and guidance while simultaneously holding employees accountable.

• Prioritizes and plans work activities and uses time efficiently.

• Applies original thinking in the approach to job responsibilities and to improve processes, methods, or services.

• Develops and maintains positive relationships to facilitate the open and honest exchange of ideas and opinions.

• Demonstrates and applies knowledge of techniques, skills, procedures, and materials to identify potential problems; works to develop additional knowledge.

Education and Experience:

• Master’s degree preferred; bachelor's degree required

• Four (4) years of related experience and/or training preferred

• Supervisory experience required

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually quiet.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

• Regularly walking back and forth between and within the buildings while carrying mail/documents. This includes outdoor exposure between buildings.

• Regularly climbing stairs.

• Regularly stooping, bending, and balancing.

• Must be able to lift and carry up to 15 pounds on a regular basis.

• Able to work from home or the office as needed.

 
Full-Time/Part-Time Full-Time  
Shift Days  
Exempt/Non-Exempt Exempt  
Open Date 6/3/2021  
Location National Board for Certified Counselors  
About the Organization The National Board for Certified Counselors (NBCC) is a not-for-profit, independent certification organization whose primary purposes are to establish and administer a national certification system and to identify qualified counselors who have voluntarily sought and obtained NBCC board certification. The organizational mission is to advance counseling as the premier certification body of the profession with the vision of enhancing society worldwide through quality counseling. NBCC and Affiliates is composed of three organizational affiliates: The National Board for Certified Counselors (NBCC), the Center for Credentialing & Education (CCE), and the NBCC Foundation (NBCCF).

NBCC and Affiliates has operations and partnerships in approximately 40 countries providing professional certifications, occupational credentials, training programs, educational activities, and public mental health services through institutes and residencies. Over 66,000 board certified counselors serve the public and advance mental health efforts across the globe. With a portfolio of nine credentials related to professional counseling, mental health, addictions, human services, and career development, NBCC and Affiliates seeks to expand the professional capacity of counselors and human service professionals.

NBCC's primary organizational functions relate to the development and operation of quality credentialing, certification, and quality assurance programs. CCE creates and administers other occupational programs, including education and training activities, and leverages credentials to best serve communities. Additionally, CCE provides management services for associations, boards, agencies, and other organizational clients. NBCCF administers programs focused on capacity building, the expansion of access to mental health services in underserved and never-served communities, and the development of high-quality professional development resources for counselors.  
EOE Statement NBCC and Affiliates is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.  

This position is currently accepting applications.

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