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Title

Membership Coordinator 

EOE Statement The Boys & Girls Clubs of Southeastern Michigan (BGCSM) is committed to promoting safe, positive and inclusive environments for all. BGCSM prohibits discrimination and harassment against its youth, teens, employees, applicants for employment, customers, and volunteers – of every race, ethnicity, gender, gender expression, sexual orientation, ability, socio-economic status, and religion.  
Category Community Relations  
Description

The Membership Coordinator is responsible for managing front desk operations, data entry and reporting, and basic Clubhouse administrative duties.

Expectations Front Desk Management

• Manage the front desk; track all incoming and outgoing traffic

• Lead and track daily health screenings; ensure COVID policies are being followed

• Understand the program schedule and guide members to the proper activity

• Collect and secure membership and pizza money • Answer phone, take messages, check voicemail, and redirect calls to appropriate staff

• Make phone calls to parents and families

• Update flyers, parent letters, signs, and bulletin boards Data Entry & Reporting

• Handle daily data entry and membership reports • Track attendance, activity participation, and demographics

• Maintain membership database and complete daily data entry

• Prepare and turn in end of day paperwork

• Create and maintain documents and spreadsheets for Clubhouse initiatives

• Organize and maintain files and records Safety & Supervision

• Assist with sanitizing and cleaning • Set clear boundaries for Club members by enforcing Club rules and policies

• Continually monitor and supervise the safety and behavior of all Club members in the Front Desk area Youth Development

• Be a responsible and positive adult role model

• Engage Club members with a high level of enthusiasm and energy

• Assist with programming as needed Professionalism

• Handle confidential information appropriately

• Maintain a calm, professional demeanor with parents and coworkers

 
Position Requirements

• High School Diploma or GED

• Experience in customer service experience (computers, software, phone, and data management) required

• Experience in youth development, education, or recreation (coaching) preferred

• Familiarity with the diverse population that the Boys & Girls Club of Lancaster serves Skills

• Ability to communicate effectively with families, staff, volunteers, and Club supporters- in person, over the phone, and through email

• Ability to use Microsoft Word and Excel; ability to maintain organized electronic files • Ability to adjust to a fast pace of work, think on your feet, and use common sense

• Ability to work independently and in a team-oriented environment Physical Requirements/Work Environment

• Ability to watch and listen to youth activities • Ability to move easily across a variety of indoor and outdoor surfaces

• Ability to bend and lift up to 25 pounds

 
Full-Time/Part-Time Part-Time  
Position Membership Coordinator  
Number of Openings 1  
Hiring Manager(s)  
Open Date 6/1/2021  
Location Fauver-Martin Club  

This position is currently accepting applications.

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