The Membership Coordinator is responsible for managing front desk operations, data entry and reporting, and basic Clubhouse administrative duties.
Expectations Front Desk Management
• Manage the front desk; track all incoming and outgoing traffic
• Lead and track daily health screenings; ensure COVID policies are being followed
• Understand the program schedule and guide members to the proper activity
• Collect and secure membership and pizza money • Answer phone, take messages, check voicemail, and redirect calls to appropriate staff
• Make phone calls to parents and families
• Update flyers, parent letters, signs, and bulletin boards Data Entry & Reporting
• Handle daily data entry and membership reports • Track attendance, activity participation, and demographics
• Maintain membership database and complete daily data entry
• Prepare and turn in end of day paperwork
• Create and maintain documents and spreadsheets for Clubhouse initiatives
• Organize and maintain files and records Safety & Supervision
• Assist with sanitizing and cleaning • Set clear boundaries for Club members by enforcing Club rules and policies
• Continually monitor and supervise the safety and behavior of all Club members in the Front Desk area Youth Development
• Be a responsible and positive adult role model
• Engage Club members with a high level of enthusiasm and energy
• Assist with programming as needed Professionalism
• Handle confidential information appropriately
• Maintain a calm, professional demeanor with parents and coworkers
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