Email Opening
Title

Customer Care Associate_Superlift 

Division Superlift  
Location Monroe, LA - Superlift  
Description

CUSTOMER SERVICE REPRESENTATIVE

Superlift, a Truck-Hero company, is currently hiring a new team member to join our Customer Service Department in our growing West Monroe, Louisiana manufacturing and fabrication operations.

Superlift is an industry leader in the design and manufacture of lift kits and suspension systems for off-road enthusiasts since the 1970's. We offer skills training, competitive pay and benefits, and an opportunity to grow your career. Join our winning team!

We seek individuals interested in working in a positive, team-based environment who are committed to producing top quality products in a safe and productive manner. We welcome new employees who seek to grow their careers and be part of Superlift's exciting future.

POSITION REQUIREMENTS

  • Establishes efficient and balanced workflows that maximize efficiency that will produce high levels of service quality and customer satisfaction.
  • Opens customer accounts, as well as responds to service questions, pricing, and status updates.
  • Maintains accurate and concise verbal and written communication of status updates, supporting sales staff as needed.
  • Accurately maintains data/order entry database for Web Retail and Dealer.
  • Performs and ensures RMA request origination and completion, as well as credit card processing, and continuation of RMA credits or replacement parts.
  • Properly handles resolution for complaints/issues for end customer, resellers, and install dealers.
  • Liaise with sales staff when needed.
  • Identifies potential project issues, prioritizing them and leading the resolution of these issues.
  • Initiates loss/damage merchandise claims with carrier companies.
  • Advises on recommendations for changes to products or services based on customer feedback and requests.
  • Perform and maintain all aspects of Amazon (order entry, ETA's, ASN, shipping,)
 
Position Requirements

EDUCATION AND EXPERIENCE

  • Minimum of a High school diploma or GED.
  • 3 – 5 years of professional office experience, in a related field/environment
  • 3 – 5 years of experience utilizing Microsoft Office products (Outlook, Word, and Excel)
  • Experienced in time management, exercising analytical skills, displaying positive language, and independent thinking.

PAY AND BENEFITS

  • Superlift offers competitive pay, and the opportunity for annual increases.
  • Comprehensive medical, dental, and vision health insurance.
  • A matched 401k savings program to plan and save for your retirement.
  • Paid vacation and time off to ensure time with your family and a work/life balance.
  • Tuition reimbursement to continue in college or pursue other skills.
  • Discounts on great Superlift and Truck-Hero products for you, your family, and friends.

WHAT’S NEXT?

  • Please take a moment to provide us your resume and/or complete our online application. You will quickly receive an acknowledgment that you applied, and we will follow up with you again shortly.
  • Check us out at www.superlift.com and www.truck-hero.com
 
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Open Date 5/28/2021  
Req Number CUS-21-00045  
Full-Time/Part-Time Full-Time  
Shift First  
Exempt/Non-Exempt Non-Exempt  

This position is currently not accepting applications.

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