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Senior Advisor - Customer Experience 

Full-Time/Part-Time Part-Time  
Location Washington, D.C.  
Exempt/Non-Exempt Non-Exempt  

Are you interested in working for a management consulting firm in Washington, D.C. that believes in, inspires, and outfits people to have meaningful lives and to make extraordinary contributions to causes that matter? Do you crave a work environment that is collaborative, energetic, and challenges the status quo? Then come join us! The Clearing has been recognized as one of DC's 'Best Places To Work' and one of the 'Most Engaged Workplaces.'


The Senior Advisor will collaborate closely with members of The Clearing's leadership and delivery teams to ensure excellent client delivery, proper representation of TC brand and service offerings, and meet defined company growth objectives.


  1. Provide domain-specific subject matter expertise and advice to The Clearing leadership and delivery staff

  2. Apply expert functional knowledge and experience to assigned projects and/or processes, occasionally providing expertise and support to multiple project teams simultaneously

  3. Analyze complex client problems and, working with TC internal project teams, recommend, monitor, and execute best practice solutions for clients; be accountable for customer satisfaction and success

  4. Maintain current knowledge of developments in relevant area(s)of expertise and create channels for sharing this across the firm

  5. Review papers, briefings, and project approaches that are technical or operational in nature

  6. Prepare, review, and/or approve deliverables (graphic and text), proposals, and/or presentations related to functional knowledge

  7. Identify project opportunities and execute them, as appropriate; drive revenue growth

  8. Establish relationships with current and prospective customers and present human-centric solutions that are data-informed

  9. Meet key performance metrics, prescribed by The Clearing on an annual basis, related to utilization and business growth, creating follow-on and new client opportunities

  10. Perform other duties as assigned

Position Requirements


  1. Bachelor’s degree in related field required; advanced degree preferred

  2. Fifteen years of operational, functional, and/or policy experience directly related to area of expertise is required

  3. Active Top Secret U.S. government security clearance

  4. Current government suitability clearance highly preferred


  1. Demonstrated experience with large-scale change initiatives

  2. Strong competency in design thinking and systems modeling

  3. Proficient in change strategy, organizational design, and leadership development

  4. Strong group facilitation skills with the ability to leverage and infuse various engagement techniques and strategies

  5. Experience with quantitative and qualitative analysis

  6. Client/customer focus with a sense of urgency to deliver quality work

  7. Ability to manage and collaborate well with a team, and to remain flexible in a fast-paced and ambiguous environment

  8. Excellent communication and collaboration skills


  1. Ability to collaborate well with a team, work independently with minimal guidance, and remain flexible in a fast-paced, ambiguous, and changing environment.

  2. Strong work ethic and positive, proactive approach to problem-solving.

  3. High levels of emotional maturity and intelligence.

  4. A desire to learn, grow, and undertake new challenges.

  5. Familiarity and an interest in business development/sales is a plus.


The following are some key experiences that our management consultants, at all levels, can expect to encounter that help us grow, build skills, and show/teach others. These experiences offer the foundation for our teams to develop tacit knowledge that is “discovered” rather than “taught.”

  1. Knowledge Management: Pause and teach consultants on project work quality, including application of TC's methodologies and frameworks, developing the next set of project leaders

  2. Client Advisory: Advise clients in one-on-one conversations, using proven methods and experience, with an appreciation for who they are and the environment they are managing

  3. Collaborative Deliverables Creation: Lead the development of impactful client deliverables guided by Solution product standards; enable effective communication to achieve goals

  4. Business Development Foundations: Identify and submit valuable ideas for follow-on work or net-new work and support the Project/Account/Solution leadership on the follow through

EOE Statement The Clearing is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. In addition to federal legal requirements, The Clearing complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. These protections extend to all terms and conditions of employment, including recruiting and hiring practices, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training and career development programs.  
About the Organization The Clearing is a management consulting firm that helps leaders identify underlying causes of organizational obstacles, resolve highly complex challenges, prioritize the fewest, most important initiatives to tackle regardless of conflicting needs and make informed decisions in the context of an agreed-upon mission, vision, and strategy.

We help create peak performance organizations through strategy, organizational development, leadership training, and change management. Our experienced consultants bring a powerful blend of analytic and creative skills from diverse fields, including change management, finance, engineering, communications, education, policy, design, and corporate leadership.

To be considered for hire, all individuals applying for positions with The Clearing are subject to a background investigation, conducted in accordance with applicable federal, state and local laws. For positions requiring access to classified information, U.S. citizenship is required. Individuals will also be subject to an additional government background investigation, and continued employment eligibility is contingent upon the ability to obtain and maintain an active security clearance.  

This position is currently not accepting applications.

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