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Title

Senior Service Desk Lead - NSWC-Crane, IN 

Category Information Technology  
Description

Organization

Interactive Government Holdings, Inc. (IGH) is a Small Business Administration-certified 8(a) and Center for Verification and Evaluation-verified Service-Disabled Veteran-Owned Small Business. We are a growing government contractor seeking staff for dynamic roles supporting customer and company performance. IGH offers Program, Acquisition, and Administrative Management; Secure IT; Systems Engineering and Integration; and Global Operations and Sustainment services. Headquartered in Springfield, VA, IGH is registered to do business in all 50 U.S. states; Puerto Rico; the U.S. Virgin Islands; Guam; and the District of Columbia. IGH has consistently been ranked as one of America's Fastest Growing Private Companies by Inc. Magazine.

Job Description:

The Sr. Service Desk Lead will provide day to day oversight of the work force on site.

 
Position Requirements

Education and Work Experience:

  • Must hold Cyber Security Workforce (CSWF) Baseline Qualifications for CSWF Specialty Area and Proficiency Level per Section 6.23.2 Cyber Security Workforce Qualifications
  • Must satisfy eCraft Labor Category System Administrator II (SA2) requirements
  • A minimum of three (3) years of experience working in Customer Service and Technical Support role
  • Experience in a management or team lead role within an IT Customer Service organization

Experience as primary point of contact for contractor’s tasking, including ability to direct a multi-disciplined team of technical experts, manage staffing and resources, develop cost and schedules estimates, provide metrics, and prepare budget and status reports

 

IGH offers a competitive benefits program which includes: Paid PTO days, 401K (4% company match), Company Paid Life Insurance Policy, and comprehensive Health, Vision, Dental and Disability plans.

IGH IS AN EQUAL OPPORTUNITY EMPLOYER

 

 
Full-Time/Part-Time Full-Time  
Compensation  
Position Senior Service Desk Lead - NSWC-Crane, IN  
Close Date  
Open Date 5/24/2021  
Location Indiana - Naval Surface Warfare Center - Crane, IN  
About the Organization  

This position is currently accepting applications.

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