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Title

Spa Services Specialist - R1 

Category Other  
Description

The Management Trust
Position Title: Spa Services Specialist
Location: Cathedral City, CA at Desert Princess
Reporting To: CEO
Status: Non-Exempt, Full-Time
Salary: DOE

COMPANY PROFILE:

The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients' needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team.

EMPLOYEE OWNER POSITION PURPOSE:

The Spa Services Specialist is responsible for maintaining the highest levels of customer service for everyone who comes in contact with the spa. This individual is self-motivated and committed to delivering an exceptional experience for both internal and external clients. Primary focuses include opening/closing facility, scheduling appointments, supervising therapists, promoting services, and creating a superior spa environment.

JOB DUTIES AND RESPONSIBILITIES:

  • Oversee all spa operations including budget forecasts and marketing strategies
  • Maintain highest quality in guest service and deal effectively with customer issues and complaints
  • Recruiting, training and overseeing the development of all spa staff
  • Ordering of all retail and back professional products, maintain inventory levels on retail and professional products
  • Ordering and maintenance of all spa equipment as required
  • Designing and implementing new treatments, and creating effective promotions
  • Open communication with adjacent hotel
  • Maintain all business licenses and permits for spa facility
  • Promote a positive environment that fosters harmony and wellbeing
  • Participate in staff meetings and continuing education programs
  • Other duties and special projects as assigned

QUALIFICATIONS:

  • 3 - 5 years' experience in spa operations, leadership, and customer service
  • High School Diploma (or equivalent)
  • Conflict resolution skills
  • Ability to meet deadlines and address time-sensitive issues
  • Superior multi-tasking skills
  • Excellent written and verbal communication
  • Ability to provide high-level customer service with astute attention to detail and organization
  • Must be a team player
  • Ability to manage workflow amid shifting priorities
  • Willing to learn Company process and procedures, and learn/use proprietary software
  • Adaptable and dependable with a solid attendance record
  • Professional and respectful demeanor with all internal and external customers at all times

ESSENTIAL FUNCTIONS:

  • Use standard office equipment, including: computer, phone, copier/scanner, etc.
  • Be stationary for periods of time
  • Relocate up to (25) pounds

SUPERVISES OTHERS? IF SO, LIST:

  • Massage therapists
  • Estheticians

SCHEDULE & TRAVEL:

  • Shifts will vary based on business need
  • May be required to work weekends and holidays
  • This position may require occasional long hours to meet business needs

The Management Trust is an Equal Opportunity employer. We celebrate and support diversity.

TMT reserves the right to modify this job description at any time based on business need.

 
Division TMT-02-CALIFORNIA DESERT  
Location ONSITE - CALIFORNIA DESERT (PALM DESERT)  
EOE Statement We are an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law. We celebrate and support diversity.

The Management Trust reserves the right to modify any job description at any time based on business need.
 
Email None Specified 


This position is currently not accepting applications.

To search for an open position, please go to http://TheManagementAssociationInc.appone.com



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