Qualifications – To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Individual must be able to travel. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience – High school diploma or equivalent and 1-2 years customer service or equivalent training.
Computer Skills – To perform this job successfully, an individual should have knowledge of Database software; Internet software; Microsoft Office products, Excel, Word, Power-Point, customer based Portals (various) and Outlook.
Drug Screen – Must submit to a drug screen, which is performed on all new hires. Results must be reported prior to start date.
Work Authorization – Must be authorized to work in the United States. Appropriate documentation is obtained and reviewed by Human Resources.
Availability – Must be able to work any shift and understand that changing to a different shift is at the discretion of management. Must be able to work required overtime, sometimes equating to 12 hour days. This position requires 10% travel.
Language Skills - Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small or large group situations to customers, clients, and other employees of the organization.
License’s Required – Valid Driver’s License and clear DMV record.
Level of Supervision – Employees in this position will perform a variety of routine work within established policies and procedures, and will receive detailed instructions on new projects and assignments.
Competencies - To perform the job successfully, an individual should demonstrate the following competencies.
Problem Solving – Identifies and resolves problems in a timely manner; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Customer Service – Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
Oral Communication – Listens and gets clarification; Responds well to questions; Participates in meetings.
Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone’s efforts to succeed.
Organizational Support – Follows policies and procedures; Completes tasks correctly and on time; Supports organization’s goals and values; Supports affirmative actions and respects diversity.
Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity – Meets productivity standards; completes work in timely manner; Strives to increase productivity; Works quickly. Detailed
orientated and well organized with the ability to multi-task
Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
Attendance/Punctuality – Is consistently at work and on time; Arrives at meetings and appointments on time.
Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Work Environment - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is subject to inside environmental conditions; protected from weather conditions but not necessarily from temperature changes. The noise level in the work environment is usually moderate.
Physical Demands - The physical demands described here are representati