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Customer Care Associate-AMP Research 

Division AMP Research  
Location Tustin, CA - AMP Research  

AMP Research, a Truck Hero company is a leading manufacturer of Powered Steps, Bedsteps and BedXTenders for Trucks and SUV's. Wer are curretnly hiring a Customer Care Associate for our Call Center in Fullerton California.


The fundamental purpose for this position is managing incoming calls, developing brand identity with new and existing customers as well as classifying and assessing customers' needs to achieve satisfaction. This position will be the front-line contact between the company and the customer. Must be positive and upbeat in all situations. Should follow daily procedures so that we fulfill our organizational objective of creating a moment for the customer.

Essential Functions include the following. Other duties may be assigned.

  • Greeting customers via phone, email, live chat, or social media.
  • Answer general queries on pricing, anything pertaining to orders, minor install issues, missing hardware and product information lookup.
  • Collaborate with other departments to respond to customer questions and make sure customers are handled efficiently and in a timely manner.
  • Handling telephone calls, warranty, phone system support, and customer communication.
  • Handle order entry inputs from customer purchase orders.
  • Engage customer portal for order fulfilment signals.
  • Will act as a liaison, provide product information and resolve any emerging problems that our customers might face with accuracy and efficiency.
Position Requirements

Qualifications – To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Individual must be able to travel. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience – High school diploma or equivalent and 1-2 years customer service or equivalent training.

Computer Skills – To perform this job successfully, an individual should have knowledge of Database software; Internet software; Microsoft Office products, Excel, Word, Power-Point, customer based Portals (various) and Outlook.

Drug Screen – Must submit to a drug screen, which is performed on all new hires. Results must be reported prior to start date.

Work Authorization – Must be authorized to work in the United States. Appropriate documentation is obtained and reviewed by Human Resources.

Availability – Must be able to work any shift and understand that changing to a different shift is at the discretion of management. Must be able to work required overtime, sometimes equating to 12 hour days. This position requires 10% travel.

Language Skills - Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small or large group situations to customers, clients, and other employees of the organization.

License’s Required – Valid Driver’s License and clear DMV record.

Level of Supervision – Employees in this position will perform a variety of routine work within established policies and procedures, and will receive detailed instructions on new projects and assignments.

Competencies - To perform the job successfully, an individual should demonstrate the following competencies.

Problem Solving – Identifies and resolves problems in a timely manner; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Customer Service – Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.

Oral Communication – Listens and gets clarification; Responds well to questions; Participates in meetings.

Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone’s efforts to succeed.

Organizational Support – Follows policies and procedures; Completes tasks correctly and on time; Supports organization’s goals and values; Supports affirmative actions and respects diversity.

Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity – Meets productivity standards; completes work in timely manner; Strives to increase productivity; Works quickly. Detailed

orientated and well organized with the ability to multi-task

Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.

Attendance/Punctuality – Is consistently at work and on time; Arrives at meetings and appointments on time.

Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Supervisor Responsibilities


Work Environment - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is subject to inside environmental conditions; protected from weather conditions but not necessarily from temperature changes. The noise level in the work environment is usually moderate.

Physical Demands - The physical demands described here are representati  

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Open Date 5/21/2021  
Req Number CUS-21-00039  
Full-Time/Part-Time Full-Time  
Shift First  
Exempt/Non-Exempt Exempt  

This position is currently accepting applications.

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