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Pediatric Family Relations Coordinator  

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Pediatric Family Relations Coordinator needed for part-time, temporary position in Philadelphia County.

The Coordinator acts as a liaison between various staff (e.g. clinicians, managers, and senior leaders) across the health system enterprise to address patient/family compliments, complaints, and grievances and must effectively assess the families' understanding of the issue being shared and the expectations they have for evaluation and follow-up. The division receives a high volume of inquiries from a variety of sources across the enterprise including patients and families and must gather pertinent medical and family information, chief complaint, and referral sources to assist in determining the level of acuity and which program will be the most appropriate resource to address the matter.

Position Requirements

BSW with excellent computer skills, the Microsoft Office Suite of programs, plus experience using the Internet to conduct basic consumer health literature searches. Proven capability of problem-solving and conflict resolution. Ability to work collaboratively with hospital staff, volunteers, and professionals affiliated with hospital services. Demonstrates cultural competence and sensitivity to special needs, various coping styles, and sophistication for working with patients and families under duress.


This position is currently accepting applications.

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