JOB SUMMARY: Clinical Support Specialist provides services which values consumer choice and promotes community integration, as well as embraces a recovery oriented system outlined by SAMHSA; e.g. holistic, individualized and person - centered, peer support, strength - based, and non - linear. Clinical Support Specialist service delivery aligns with a recovery oriented system-offering hope, which is culturally competent, accountable, and utilizes available resources which are efficient and cost effective for adults with serious and persistent mental health diagnosis.
Services emphasize life in the community and true inclusion. Services and supports are abundant, offering a wide variety of opportunities to explore and achieve in domains as outlined in Community Support Services for Adults with Serious Mental Illnesses [N.J. A.C.10: 37B -4.2, 4.3 and 4.4]. Services focus and build upon individual strengths and potential. Services promote growth, competence, and resiliency. Services and systems are integrated. (Source: Wellness and Recovery Transformation Action Plan).
PERFORMANCE DUTIES AND RESPONSIBILITIES:
In accordance with performance to work expectations under the supervision of CSS Program Director and/or designee, as well as documented in agency general performance appraisal, core competencies, goals and objectives and Community Support Services (CSS)Standards.
Conducts CSS Comprehensive, and if applicable preliminary Rehabilitation Needs Assessments (CRNAs), contributes to CSS Individualized Rehabilitation Plans (IRPs), as well as provide direct CSS skill building.
Enters clinical documentation into Anasazi/ Electronic Health Record System.
Completes clinical documentation in accordance with Division of Mental Health and Addiction Services (DMHAS) CSS Regulations, Agency Standards, Accreditation, and other funding Sources.
Participates in on-call rotation as assigned by Program Director for individuals who are experiencing need for crisis intervention face-to- face and/or telephonically contingent upon case.
Maintains Productivity in accordance with Key Performance Indicators (KPI).
Adheres to Agency Vehicle Protocol coupled with successfully passing Defensive Driving Course on the Agency Web-Based training system.
Adheres to Residential Program Safety Awareness Protocol and Crisis Intervention Counseling Strategies; e.g. focusing on the present, providing pragmatic solutions to identified problems, as well as request assistance via Program Director.
Successfully Completes In - House Residential Skill Core Competency Self - Test, CPR/First Aid, Crisis Prevention Intervention Course and Residential and Agency Required Relias Learning Courses and Post Tests.
Participates in Continuous Quality Improvement Process in accordance with Agency Policy and Procedures and Tri - Annual DMHAS and Council on Accreditation (COA) reviews in accordance with standards.
Collaborative participation in outcomes management from a system, program or service and consumer perspective; e.g. mental health care is consumer and family health care driven, at ease access to mental health care via various venues (supportive housing with CSS building services, partial care, outpatient, self- help settings, psychiatric evaluation and medication management, entitlement benefit acquisition and maintenance).
Integrates continuous quality improvement into evidenced based and promising practices coupled with monitoring direct service delivery to consumers empowerment; e.g. Psychiatric Advance Directives (PAD), Illness Management & Recovery (IMR), Individualized Rehabilitation Plan (IRP) and ownership of their recovery journey and improved health and lifespan.
Enhance and enrich understanding of evidenced based and promising practices in terms of interventions and approaches such as Motivational Interviewing techniques, Cognitive Behavioral techniques, Person Centered Planning, Wellness And Recovery Action Plan (WRAP), Harm Reduction, Illness Management and Recovery (IMR) and Focus on Integrating Physical Health Wellness and Mental Health.
Other related duties as assigned by Program Director and/ or designee for the overall well - being of consumer residents served as well as promotion of service excellence.
- Request to address frequent calls, inquiries and day-to-day interruptions during program office hours.
- Handles emergency and/ or crisis matters in accordance with crisis counseling techniques.
3) Direct and indirect contact with consumers under a variety of circumstances.
4) Contact with collateral community resources and individuals.
5) Uses agency email system in accordance with policy and procedures.
6) Utilizes Anasazi electronic health record for entering person-centered progress notes
documenting the skill building, and the completion of CRNAs and IRPs.
7) Shares functional responsibility with program team as assigned by Program Director
8) Requires travel in the community to consumer resident apartment/home for skill building
assessment and services in accordance with assigned caseload.