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Title

Guest Ambassador 

Position Guest Ambassador  
Location Edgewood Tahoe  
About the Organization Just steps from majestic Lake Tahoe, Edgewood Tahoe offers an award-winning experience with a LEED silver certified mountain lodge, tranquil spa, and award-winning 18-hole championship golf course-along with a wide array of dining, shopping, and outdoor activity options-Edgewood Tahoe is the premier all-encompassing lakeside resort experience in the Sierra Nevada. We are currently seeking individuals excited to explore the endless opportunities within our Edgewood Family.  
Description

Position Summary:

As a Guest Ambassador at Edgewood Tahoe Resort, you are in a position that is highly valued in creating a lasting first impression for our guests. When welcoming each guest upon arrival to the resort, you must be articulate and effectively communicate during these brief interactions, and deliver the authentic service Edgewood is known for. The most important characteristic of our team is that we love inspiring lasting memories for our guests. In this position you exhibit excellence in your commitment to our guests. Reimagine luxury hospitality with us.

Essential Functions:

  • Warmly and authentically welcome guests upon arrival to the Resort at the Front Gate in accordance with Edgewood’s Service Standards, verify reservations and direct as needed.
  • Maintain professionalism at all times and act as the point of reference for guests in need of assistance or information upon arrival or when departing.
  • Build rapport with all guests and patrons.
  • Uphold Edgewood policies and procedures and resolve challenges encountered at the main entry gate.
  • Acquire extensive knowledge and stay current with resort amenities and related information, as well as ongoing scheduled special events taking place on resort property.
  • Understand guests’ needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel.
  • Effectively communicate intra and inter-departmentally via phone, ipad or radio to find information.
  • Provide support to the Safety & Asset Protection team and management as required, and in cases of emergency.
  • Other duties as assigned. Responsibilities and activities may change at any time with or without notice.
 
Position Requirements

Qualifications / Special Skills:

  • The ideal candidate is a seasoned and highly effective hospitality professional.
  • Proven experience in a service-based role advantageous.
  • Proficiency in English.
  • Articulate with excellent communication skills.
  • Polite and confident with a great deal of patience.
  • Ability to multitask and manage time.
  • Must be able to operate a tablet or other computer device and navigate associated applications without assistance.
  • Aptitude in resolving issues with customer-focused orientation.
  • Previous hotel-related experience desired.
  • Available to work varied shifts when needed, including weekends, holidays, and evenings.

What Makes a Successful Edgewood Tahoe Team Member (Core Competencies):

  • Ethics, Integrity and Trust
  • Action Orientated
  • Approachability
  • Communication
  • Composure
  • Guest Focus
  • Position Knowledge
  • Professionalism/attitude

All Edgewood Team Members are Expected to:

  • Embrace and promote all facets of our vision, mission and values.
  • Exhibit resort knowledge to accurately support and promote all departments, amenities and programming ventures.
  • Strategically balance customer, business, and team member needs.
  • Be flexible to meet business demands, work well under pressure, meet deadlines, and manage time appropriately.
  • Work with a broad-based constituency and provide excellent service to all internal and external guests.
  • Demonstrate cooperative behavior with colleagues and supervisors.
  • Keep information confidential as directed in the confidentiality agreement.
  • Support and comply with all Edgewood policies, procedures, and standards.
  • Protect Edgewood assets and report all safety concerns to supervisor or Security.
  • Be an ambassador of Edgewood inside and outside of work.
 
Shift Various Shifts  
Exempt/Non-Exempt Non-Exempt  
Full-Time/Part-Time Full-Time and/or Part-Time  
Category Hospitality  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Email None Specified 

Email None Specified 

Workers Compensation None Specified 

SuperVFlg None Specified 

EEO-4 Job Category None Specified 

supervisorUID None Specified 

This position is currently accepting applications.

Apply Now



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