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Operations Manager - Village Active Lifestyle Community 

Work With Us The Operations Manager is critical to the smooth and efficient operations of Village Active Lifestyle community. If you are passionate about providing remarkable service, this position is for you.  
About the Organization Find a career, not just a job at Masonic Homes Kentucky. Our team includes more than 600 professionals in fields such as nursing, hospitality, childcare and more. We would love to have you part of our team - passionate people, inspiring lives.

We earned the Great Place to Work certification based on extensive ratings provided by our employees in anonymous surveys. A summary of these ratings can be found at  
Masonic Values Remarkable Service, Passion, Innovation and Growth  
Benefits Competitive pay; Paid time off; FT as little as 30 hours a wk; Dental, vision, life insurance; Immediate participation in 403b retirement - generous match; Prof. development, CEUs  

Position Summary

The Village Operations Manager is responsible for the daily operations of the Village Active Lifestyle Community.


Essential Duties and Responsibilities

  • Address residents and families’ concerns/issues and follow-up in a timely manner
  • Manage work orders and coordinate with maintenance, housekeeping, and IT
  • Kentucky Housing (Affordable Housing)
    • New applications/Certification
    • Annual recertification of current residents
  • Work with the VP of Independent Living, MHKY Maintenance, and Village housekeeping to update and renovate Village apartments as needed
  • Field calls and delegates tasks to the appropriate department
  • Work as a liaison between Village and Higher Care for resident transitions
  • Responsible for oversight of the cleanliness, and upkeep of the Village. Repairs and maintenance would be coordinated and delegated to MHKY maintenance and Village housekeeping staff
  • Host monthly town hall meetings as well as individual building meetings
  • Maintain Census and Resident Directory
  • Lease signings and Life Plan Resident closings
  • Manage move-in and Move-out checklists
  • Provide monthly occupancy report to VP of Independent Living
  • Work with the independent living sales team to cultivate and maintain waitlist for affordable, market rate, and Life Plan apartments
  • Work with the independent living sales team to conduct tours and help facilitate the renting of Village apartments
  • Other duties as assigned
Position Requirements
  • High School Diploma or GED
  • Degree in related field
  • 5 years of relevant experience
  • Kentucky Housing and/or affordable housing experience preferred
Category Administration  
Location Village Active Lifestyle - Louisville, KY  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Exempt  
Req Number ADM-21-00020  
Work Day(s) Varies 

Start Time Varies 

End Time Varies 

Tags #operations, #independentliving, #activelifestyle, #agingservices, #continuingcareretirementcommunity, #ccrc  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status,sexual orientation, gender identity or any other characteristic protected by law.  

This position is currently not accepting applications.

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