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Associate Retail Supervisor 

About the Organization 2ND ADVENTURE GROUP (2AG) - Brownells, Crow Shooting Supply,, Big Springs

At 2nd Adventure Group, we Empower the Spirit of Independence and Adventure. Our passion is connecting gunsmiths, firearm enthusiasts, collectors, hunters, competitors, and protectors with products that outfit and enhance their spirit of independence and adventure.

2AG brands are aligned to empower people to be inspired, educated, and outfitted for a lifetime of enjoying outdoor experiences and adventures. We believe the spirit of independence and adventure is a mindset - in the office, on the range, in the field or with your family. It is the foundation - and reason - for everything we do. Our companies include:

• BROWNELLS - the preeminent all-things-firearms company in the world. Founded in 1939 in Montezuma, IA, Brownells' storied history of connecting firearm and firearm accessory manufacturers with freedom-loving customers is unrivaled.
• CROW SHOOTING SUPPLY - our national wholesale distributor of firearms, ammunition reloading components and shooting accessories. We proudly serve retail gun shops, major sporting goods stores, gun clubs, shooting ranges and government agencies.
• AR15.COM - the world's largest online firearm community, proud to be the gathering place for firearm enthusiasts of all types.
• BIG SPRINGS SHOOTING COMPLEX - our premier shooting/hunting facility for law enforcement agencies, shooting clubs/camps, youth groups, private citizens, and 2AG EMPLOYEES!

• R.I.C.H. (Respect, Integrity, Courage, Honesty)
• Power of the Platform (collectively leveraging our unique brands)
• Purpose Driven Performance
• Relentless Creativity & Innovation

Put simply, our adventure is fun! If working in a fast-paced, hobby-based business where growth and exploring new frontiers every day excites you, then WE WANT YOU!  
Division Brownells  
Full-Time/Part-Time Full-Time  

Adventure Summary

The purpose of the position is to direct employees in accurate, timely and efficient functions within the retail environment. The supervisor achieves key processes and operational cost improvements in accordance with established company policies and procedures. Supervisor also fosters a team environment to support Brownells’ vision of Selection, Service, and Satisfaction.


What You Will Do

Main Duties & Responsibilities:

  • Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Services.
  • Processes transactions with customers.
  • Answers or seeks answers to customer inquiries.
  • Handles complaints or redirects them to management.
  • Ensures customer has had their needs met.
  • May also bag, box or wrap customer purchases.
  • Understands and meets the requirements, expectations and needs of both internal and external customers.
  • Assist in other areas of the store when business needs dictates
  • Maintain all merchandising standards, display presentation, signing standards and monitory inventory levels.
  • Instructs others on a variety of techniques to provide exceptional customer service.
  • Maintain adherence to all Company policies and procedures.
  • Develop and implement processes to control shrink, expenses, and payroll
  • Restocks supplies around register area as needed
  • Responsible for keeping enough change in register
  • May run reports on register transactions
  • Monitors sales performance and adjusts inventory forecast accordingly
  • Maintains accurate inventory count
  • Inspects merchandise and shows to customer
  • Transfers knowledge about the product features and benefits to the customer
  • Obtains information from reference sources and supplies customer with needed information
  • Keeps current and knowledgeable on products and services
  • Ensures compliance with organizational safety requirements
  • Calmly takes action in the fact of extreme circumstances using trained procedures
  • Maintains facility in good condition to promote customer safety and satisfaction
  • Implement and maintain Guest Service standards.
  • Assist in adjusting strategies to improve sales performance by analyzing and measuring business trends, developing and implementing plans to maximize sales and meet or exceed goals and objectives.
  • Provides input regarding product or marketing needs from customer viewpoint
  • Recruit, train, develop and communicate with all staff as well as assess performance on a regular basis
  • Plan and assign daily goals, tasks and assignments. Assure proper completion through follow-up.
  • Monitors work to ensure tasks have been successfully completed.
  • Motivates others to achieve goals, accomplish tasks and complete objectives through encouragement, influence and coaching.
  • Management of all office tasks including management of funds and media, receiving, inventory and time and attendance.
  • Monitors day-to-day operations concerning safety, product movement and preparation
  • Solves day-to-day operational problems on a front-line basis, stepping in to help when necessary
  • Determines labor requirements throughout the day/week/month and schedules accordingly, while controlling overtime
  • Decision maker in the hiring process for Retail Store personnel with assistance
  • Provides coaching to the team leads on a regular basis and other employees when needed
  • Is available to employees for work problems, providing appropriate coaching, counseling with assistance, direction and resolution
  • Tracks and monitors performance metrics to ensure overall performance is aligned with corporate goals and objectives
  • Responsible for correct and timely review and approval of employee time & attendance records
EOE Statement Brownells, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, creed, color, religion, national origin, physical or mental disability, protected veteran status, age, genetic information, marital status, pregnancy, sexual orientation, gender identity or any other characteristic or status protected by law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

For more information, view the EEO is the Law Poster and Pay Transparency Statement.  

This position is currently not accepting applications.

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