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Triage Nurse (310) 

About the Organization The Hancock Physician Network is a group of experienced physicians specializing in internal medicine, family practice, OB/GYN, pediatrics, pulmonary medicine, and behavioral health. We provide the highest-quality care-with kindness and professionalism-to the patients and families we serve.

Our Mission is to improve the health of patients and families in the communities we serve with respect, integrity, and clinical excellence.  
Category HIM Greenfield - 7086  

General Summary: A nonexempt position responsible for performing a variety of duties including, but not limited to coordinating care within the multidisciplinary team through telephone and written (including Patient Portal messaging) interaction with patients to ensure the timely receipt of appropriate medical care. The Triage Nurse acts as a liaison between patients, doctors and related staff to ensure that identified problems and concerns are addressed. The Triage Nurse utilizes nursing knowledge, internal reports, insurance data and manual data entry to record, document and process all transactions. The Triage Nurse operates under the Indiana Nurse Practice Act and directs patients to the right level of care with the right provider in the right place at the right time.

Essential Job Responsibilities:

  • Assists all patients through the healthcare system by acting as a patient advocate and navigator
  • Making outbound and receiving incoming calls to assess patient's current health status
  • Identifying gaps or barriers in treatment plans
  • Interacting with clinical manager on challenging cases
  • Participates in Patient Centered Medical Home meetings and quality improvement meetings monthly
  • Supports patient self-management of disease and behavior modification interventions
  • Manages high risk patient care, including management of patients with multiple co-morbidities or high risk for readmission to a hospital setting, including a registry
  • Promotes clear communication amongst care teams by ensuring awareness regarding patient care plans
  • Documenting and tracking findings
Position Requirements

Minimum Education and Experience:

  • Registered Nurse from accredited school. Must possess active license to practice in the state of Indiana.
  • Two years of recent experience working in a medical facility as a registered nurse. Must be proficient in computer skills, including Microsoft Office (specifically Word and Excel), self-disciplined, energetic and passionate. Should be highly organized and be well-developed in oral and written communication skills. Must demonstrate sound judgment, decision-making and problem-solving skills.

Performance Requirements:


  1. Knowledge of health care field and medical office protocols/procedures.
  2. Knowledge of specific assisting tasks related to particular medical practice.
  3. Knowledge of information that must be conveyed to patients and families.


  1. Skill in performing operations on Excel database.
  2. Skills in tact and diplomacy in interpersonal interactions.
  3. Skill in understanding patient education needs by effectively sharing information with patients and families.


  1. Ability to learn and retain information regarding patient care procedures.
  2. Ability to project a pleasant and professional image.
  3. Ability to plan, prioritize, and complete delegated tasks.
  4. Ability to demonstrate compassion and caring in dealing with others.
Full-Time/Part-Time Full-Time  
Shift Days  
Sign-On Bonus  
Position Triage Nurse (310)  
Number of Openings 1  
Exempt/Non-Exempt Non-Exempt  
Open Date 5/17/2021  
Location Hancock Internal Medicine - Greenfield  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

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