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Patient Financial Counselor (Bilingual Preferred) 

About the Organization We don't train our people to be nice… We simply hire nice people


​​​​​​​Do you want to make a difference in the lives of children?


We are looking for the brightest and the best to join our team!


Are you under challenged in your current position? Are you looking for a career in a high paced complex clinical environment?


Three major benefits offered by Cure 4 The Kids Foundation


40-hour work week, no nights or weekends


One of the most competitive compensation and comprehensive benefit packages in the field of healthcare


A state-of-the-art clinical and administrative environment located at 215 and Town Center, Summerlin on the Roseman University Campus


Cure 4 The Kids Foundation was voted #4 on the list of the 50 Best Non-Profits to Work For in the U.S.


Can you flourish in a center of excellence with a team that embodies the following Accountability Creed?


Please review the Accountability Creed on the Cure 4 The Kids Foundation Careers page www.cure4thekids.org


Important/Critical to the interview process to be considered for our team:



The Accountability Creed is a crucial part of our culture and interview process. We consider our initial interactions as a mutual interview. Are you right for us, and are we right for you? Be prepared to speak about how you feel about being part of a culture that embodies this creed. When asked to share your thoughts about the Accountability Creed in the interview, and you are unclear or do not recall reading the Accountability Creed, you will be asked to come back to the job posting and call us back to continue the interview process.  
Description

Do you want to contribute to making a difference in the lives of patients and families on their medical journey? Do you find joy and fulfillment from helping others? Join our team as a Financial Patient Counselor, where you can make a difference every day.

WHAT IT TAKES TO BE PART OF OUR TEAM

Are you an exceptional Patient Financial Counselor who absolutely thrives on being part of an accountable team? Can you dedicate yourself to being part of a team serving the needs of children and their families? Do you bring the highest standards of integrity and professionalism to your team? Do you thrive in an environment where you are valued and appreciated for who you are, how hard you work and for that something special you bring to the teams you choose to work with? Are you looking for an organization that offers competitive compensation and one of the broadest and most comprehensive benefit packages available in the field of healthcare?

This is a role that requires a multi-disciplinary team approach to solving problems and patient challenges. "That's not my job" or "someone else can do it" is not in our team vocabulary because we are here to be of support to each other. The primary goal is to bring the best patient care and experience for our area's children.

SUMMARY:

Responsible for providing financial counseling to patients to help resolve their patient financial obligations and minimize financial toxicity.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

a) Provide financial counseling to help patients and parents reduce their financial barriers in tactical ways including optimizing insurance coverage, establishing budget plans and identifying suitable financial assistant programs.
b) Assist patients with completion of Charity Care applications including providing application instructions and following up with patients on the requested documentation. Review completeness of applications and submit for approval.
c) Assist patients with the completion of co-pay assistance, drug assistance, and other available programs to mitigate their financial obligations.
d) Answer patient and inter-department inquiries on patient balances and billing statements.
e) Work with Organization Social Worker and other departments to help patients access internal and external financial assistance resources.
f) Follow up and report status of patient delinquent accounts based on the established self-pay collection guidelines. Document each collection action with clear notes.
g) Identify collection issues or trends and escalate it to supervisor when assistance is needed.
h) Review, prepare and submit patient accounts for collections.
i) Provide exceptional customer service to internal and external customers. Collaborate with internal departments to better service our patients.
j) Review patient account balances to properly post patient payments against related receivables.
k) Submit Write-off and Adjustment Requests (WARs).
l) Investigate and submit Refund Requests (RR).
m) Participate in educational activities and attend quarterly staff meetings.
n) Maintain strictest confidentiality; adhere to all HIPAA guidelines/regulations.
o) Submit reports as directed by supervisor.
p) Perform other duties as directed.

 
Position Requirements

EDUCATION and/or EXPERIENCE:

Position requires a high school diploma or GED, as well as strong verbal and written communication skills and familiarity with Microsoft applications (including, but not limited to Word and Excel. This role requires extensive computer use. General knowledge of internet navigation and research, e-mail, fax transmission, copy equipment, and medical billing are essential.

Previous work-related skill, knowledge, or experience is required.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Knowledge of medical billing/collection practices.
  • Knowledge of computer programs.
  • Knowledge of business office procedures.
  • Knowledge of basic medical coding and third-party operating procedures and practices.
  • Ability to establish and maintain effective working relationships with patients/parents, fellow employees and the public.
  • Must be well organized and detail oriented.

PHYSICAL DEMANDS:

Requires sitting and standing associated with a normal office environment. Manual dexterity needed for using a calculator and computer keyboard. This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, skills and working conditions may change as needs evolve.

LANGUAGE SKILLS:

Spanish speaking preferred.

 
Full-Time/Part-Time Full-Time  
Position Patient Financial Counselor (Bilingual Preferred)  
Exempt/Non-Exempt Non-Exempt  
Location Las Vegas  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

To search for an open position, please go to http://Cure4TheKids.appone.com




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