Do you want to contribute to making a difference in the lives of patients and families on their medical journey? Do you find joy and fulfillment from helping others? Join our team as a Financial Patient Counselor, where you can make a difference every day.
WHAT IT TAKES TO BE PART OF OUR TEAM
Are you an exceptional Patient Financial Counselor who absolutely thrives on being part of an accountable team? Can you dedicate yourself to being part of a team serving the needs of children and their families? Do you bring the highest standards of integrity and professionalism to your team? Do you thrive in an environment where you are valued and appreciated for who you are, how hard you work and for that something special you bring to the teams you choose to work with? Are you looking for an organization that offers competitive compensation and one of the broadest and most comprehensive benefit packages available in the field of healthcare?
This is a role that requires a multi-disciplinary team approach to solving problems and patient challenges. "That's not my job" or "someone else can do it" is not in our team vocabulary because we are here to be of support to each other. The primary goal is to bring the best patient care and experience for our area's children.
Responsible for providing financial counseling to patients to help resolve their patient financial obligations and minimize financial toxicity.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
a) Provide financial counseling to help patients and parents reduce their financial barriers in tactical ways including optimizing insurance coverage, establishing budget plans and identifying suitable financial assistant programs.
b) Assist patients with completion of Charity Care applications including providing application instructions and following up with patients on the requested documentation. Review completeness of applications and submit for approval.
c) Assist patients with the completion of co-pay assistance, drug assistance, and other available programs to mitigate their financial obligations.
d) Answer patient and inter-department inquiries on patient balances and billing statements.
e) Work with Organization Social Worker and other departments to help patients access internal and external financial assistance resources.
f) Follow up and report status of patient delinquent accounts based on the established self-pay collection guidelines. Document each collection action with clear notes.
g) Identify collection issues or trends and escalate it to supervisor when assistance is needed.
h) Review, prepare and submit patient accounts for collections.
i) Provide exceptional customer service to internal and external customers. Collaborate with internal departments to better service our patients.
j) Review patient account balances to properly post patient payments against related receivables.
k) Submit Write-off and Adjustment Requests (WARs).
l) Investigate and submit Refund Requests (RR).
m) Participate in educational activities and attend quarterly staff meetings.
n) Maintain strictest confidentiality; adhere to all HIPAA guidelines/regulations.
o) Submit reports as directed by supervisor.
p) Perform other duties as directed.