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Homeless Intake Specialist (Full time with benefits) 

Category Outreach Services  

General Responsibilities:

  • Answer toll free phone calls for homeless programs.

  • Protect the privacy of customers/families and hold in confidence all information obtained in the course of service.

  • Provide quality professional customer service at all times.

Essential Duties and Responsibilities:

  • Provide referrals to homeless clients as needed.

  • Pre-screen applicants for homeless services, and complete the referral process to the Homeless Resource staff.

  • Maintain positive relationships with service providers and their customers.

  • Responsible for processing data, including entering into HMIS system.

  • Provide HMIS Agency Administration duties, such as entering data elements, and generating HMIS reports and consistent monitoring to ensure data quality.

  • Attend appropriate training and adhere to the established guidelines as mandated by the funding sources.

  • Work with homeless households to identify potential eligibility for mainstream resource benefits (e.g. TANF, VA, SSI, Snap, CDC, Medicaid, WIC, MI-Child, etc) and assist in program enrollment over the phone.

  • Assist Homeless individuals and families with shelter placement or motel placement.

  • Entering data for Homeless Preference on the Housing Choice Voucher waiting list.

  • Perform other duties as assigned.

Position Requirements

Education and Experience Qualifications:

  • Must possess a minimum of an Associate’s degree or equivalent.

  • Experience in human services, specifically with homeless populations, preferred.

Additional Requirements:

  • Strong communication and organizational skills to work as a team player in a fast paced environment.

  • Must be accurate with attention to detail, with the ability to multi-task and problem solve.

  • Must be flexible, and able to coordinate the completion of assigned data processing assignments.

  • Must have Proficient Computer Skills (Word, Excel, Outlook, Internet)

  • Must have reliable transportation, valid driver’s license, provide proof of insurance, and pass State Police criminal clearance check and MMCAA’s “Insurance Carriers” driving record review.

  • Successfully complete Criminal History and DHS clearance procedures at time of hire and when requested at any time during employment.

  • Must comply with Agency smoke free and drug free policies.

  • Understand the importance of daily work attendance, and its impact on co-workers and supervisors.

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Full-Time/Part-Time Full-Time  
Starting Wage  
Position Homeless Intake Specialist  
Number of Openings 1  
Location Farwell Administrative Office  
About the Organization Mid Michigan Community Action is a nonprofit agency that has been fighting poverty and empowering individuals and families since 1966. We are looking for candidates who share our passion for cultivating stronger communities. If you possess the desire to help others and inspire self-sufficiency, we encourage you to apply for our career opportunities.  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

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