Job Title: Department: Reports To: FLSA Status: Salary: Location:
Patient Consultant Retail
Store Manager Regular Non-Exempt N/A
ROLE SUMMARY
The Patient Consultant is responsible for educating patients on the benefits and potential side effects of medication. In this role you will need to be knowledgeable about various products and their effects. The primary function of the Patient Consultant is to provide excellent customer service and patient care while dispensing medication to patients and caregivers, per department rules.
KEY DUTIES AND RESPONSIBILITIES
Provide exceptional customer service to patients, guests, and coworkers
Coordinate return and exchanges in accordance with company policy
Print return/exchange forms for all stations and delivery
Update the Register Inventory sheet as needed
Assess inventory needed in the live inventory room and transfer items as needed, complete daily inventory counts
Assess inventory overages and shortages and submit inventory needs to the logistics
Assess accessory needs with manager and order as needed
Enter all vape pens and merchandise into point of sale system when received
Perform other duties as assigned
SKILLS AND QUALIFICATIONS
High-school diploma or equivalent (GED)
Prior management experience, preferably in retail and/or customer service area is a plus
Must have prior cash handling experience
Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels
Must possess excellent people skills and be able to communicate effectively with others in both verbal and written form
Must be able to work effectively without supervision and in a team environment
Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to
uphold a strict level of confidentiality and discretion
Able to understand and follow written/oral instructions
Ability to respectfully and politely interact with customers and team members
Able to communicate in conversational English in order to work effectively with customers and team members, operate electronic
equipment (computer, laptop), comprehend safety procedures, and utilize telecommunication devices
ADDITIONAL MINIMUM QUALIFICATIONS
Must possess a valid driver's license and a clear driving record
Must be able to pass a level 1 and level 2 background check and drug screening
Must be at least 21 years of age
Must possess the mental and physical capacities necessary to perform the job duties
PHYSICAL REQUIREMENTS
Must be able to push, pull, move, and/or lift a minimum of 25 lbs. to a minimum height of 5 feet and able to push, pull, move, and/or carry such weight a minimum distance of 50 feet, with or without mechanical assistance
Must be able to work seated/standing as appropriate at workstations for extended periods of time, maintain body equilibrium while climbing ladders, stairways, stopping, kneeling, crouching, and reaching, and use hands/fingers to hold, grasp, turn, pick, pinch frequently/constantly to complete tasks
Must have visual acuity with/without job aids to perform activities such as; reading, viewing a computer terminal, visual inspection involving small parts/details. Clarity of vision at 20 ft or more in day and night/dark conditions
Must be able to speak and communicate verbally at conversation levels with co-workers, vendors, etc. (Moderate noise) WORK SCHEDULE
40+ hours weekly with flexible hours depending on store needs. Must be available to work occasional evenings, weekends, and holidays.
Must be able to move intermittently throughout the workday. Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure requirements of this position can be fully met. Due to the nature of our business, it is advocated that when representing Trulieve that our professionalism meets the needs of the medical patient base that we respectively serve. To uniformly align with the organization, an individual must be able to provide a level of communication that aligns respectively with the diversification of our patients which may exhibit opportunities to assess the situation and apply meaningful service. In addition, must be able to quickly identify and insert additional support where needed to deescalate situations without compromising Trulieve's objective in serving our patient base with excellent customer service.
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