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Commercial Loan Assistant 2  

Division Arvest  
Category Lending  
Location 500 Broadway St | Location may be flexible within the Little Rock Metro area.  
Location AR, Little Rock  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
Grade 13 Commercial  
Accepting applications through May 17, 2021  
Details Position is Monday through Friday from 8 am to 5 pm with the ability to work additional hours as needed.  
Preferred Qualifications See Below  

SUMMARY: Under limited supervision, the Commercial Loan Assistant 2 provides quality and timely assistance to one or more Commercial Bankers with the servicing of their large and/or complex commercial loan portfolio in accordance with bank guidelines. The majority (60%) of the time is spent providing support to commercial lenders and customers. While the Commercial Loan Assistant 2 spends the majority of their time supporting the commercial lending function, they may also support other lending functions (Consumer or Mortgage) in order to meet the needs of the department.   This includes providing exceptional service to customers who have loans in process and being able to correctly determine which documentation is necessary for all loan types.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

  1. Assist Commercial Banker in obtaining corporate entity information, and related loan documentation, including but not limited to, title searches/commitments, UCC searches, and flood determinations, appraisals for new loans.
  2. Review loan documents prior to closing (legal descriptions, closing dates, loan documents prepared in-house or by legal counsel, etc.) and close loans with customers.
  3. Oversee the loan documentation pipeline by updating officer and borrower on loan status, ensuring timely completion of the loan process.
  4. Identify clients’ operational needs and bank products/services to meet these needs.
  5. Serve as liaison with legal counsel, borrower and third party vendors in coordinating receipt and review of required documents to expedite closing process.
  6. Perform post-closing reviews to ensure that loan files contain documents with proper signature, dates and other relevant data.
  7. Obtain credit information and ensure sufficient loan collateral.  Recognize selling opportunities and effectively cross-sell bank products and make referrals.
  8. Work the Technical Exceptions (TE) list to ensure that bank security interests in the files are perfected in a timely manner.
  9. Disburse loan funds after closing and image loan documents within established timelines. Provide on-going support to foster customer relations. Ensure on-going maintenance of loans in the system to meet the bank’s and customer’s needs.
  10. Communicate with Group Appraisal and Consolidated Loan Support (CLS) regarding the processing of loans. Provide information in an efficient manner so loans can be processed timely for customers. May also communicate with Consumer Loan Underwriting (CLU) on consumer loans.
  11. Collect and analyze customer financial information. Annually obtain updated financial information and insurance to support outstanding loans.
  12. May have lending authority for secured loans up to $10,000.
  13. Serve as a resource to lower level Loan Assistants.
  14. Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.


  • Cross-sell other services of the bank.
  • Support and uphold the Arvest Mission Statement.
  • Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.
  • Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service.
  • Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the bank's overall operation.
  • Promote professionalism at all times.
Position Requirements


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.


  • High school diploma or general education degree (GED) required.
  • Five (5) years banking or equivalent related experience, two of which are as a Loan Assistant or equivalent loan operations required.
  • Working regulatory knowledge such as privacy, safeguarding customer information, Regulation B, Equal Credit Opportunity Act, Regulation Z, Truth in Lending, CRA, HMDA, and flood regulations required.
  • Current NMLS SAFE Act Registration or the ability to be registered within 30 days required.
  • Successful completion Fundamentals of Commercial Lending or ability to acquire within 90 days required.
  • AA/AS degree preferred.
  • Arvest experience preferred.


  • Able to apply relevant loan policy knowledge to assist lender and/or customer in ensuring correct documentation is ready for closing process.
  • Must be able to arrive at work on time, work on site and have regular work attendance
  • Must be able to work cooperatively with other co-workers regardless of personality, presence or communication style
  • Must be able to provide cordial customer service regardless of customer personality, presence or communication style
  • Must be able to perform several tasks at once
  • Must be able to work in a stressful atmosphere
  • Must be able to rotate job tasks
  • Must be able to occasionally work overtime
  • Must be able to greet others cordially
  • Must be able to coordinate multiple and changing priorities
  • Must be able to verbally communicate with all other associates
  • Must be able to operate telephone, copier, typewriter, adding machine, credit bureau machine, calculator and FAX machines
  • Must be able to move from department to department or bank to bank to attend meetings
  • Must be able to operate personal computer keyboard in order to create reports, schedules and other appropriate documentation


The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to talk and hear, sit; use hands to finger, handle, or feel, and reach with hands and arms.  The associate occasionally is required to stand, walk, and bend.

The associate must occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close distance, and color vision.  In addition, the ability to adjust focus is necessary to perform this function.


The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

About the Organization Arvest Bank is a provider of financial services, our #1 focus is our customers. We are people helping people find financial solutions for life. That is our culture - that is who we are as an organization.

As an employer, our #1 focus is our associates. We offer competitive compensation, comprehensive benefits and an engaging work environment driven by the desire to serve our customers and communities.

With over 315 locations in Arkansas, Oklahoma, Missouri and Kansas, we offer a variety of jobs. Whether you are looking for full-time or part-time employment, Arvest has the opportunity for you.

Arvest is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, national origin, religion, disability status, protected veteran status or any other characteristic protected by law.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability, veteran status, or any other basis, which now or in the future may be specified by law.  

This position is currently not accepting applications.

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