Share Email Opening Title Operations Supervisor   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   Description Are you a motivated individual and want to be part of a growing company in the valley? We consider ourselves a People Company that just happens to do commercial cleaning. We value our employees and allow our company core values to lead our operations. We believe in Partnerships with the people we serve (customers and employees) and we believe that common sense should always be common practice. If you share those same beliefs and values, you will fit in nicely with Oranje Commerical Janitorial. We look forward to meeting you. The Operations Supervisor (BI-Lingual is a plus) serves as the primary representative of the company for the designated region within operations. This person is responsible for successfully coordinating and delivering all operational activities within the assigned region with support of their Operation managers to ensure the highest client and customer satisfaction levels and account retention, strong employee relations, achievement of financial goals and future business growth plan. This role has responsibility for the supervision of assigned projects and employees within assigned region and reports directly to the Operations Manager. Work Location:  Multiple Work Hours: Monday - Friday  5:00pm - 2:30am Duties & Responsibilities Manage and develop plan for the regional sites and control expenses accordingly.  Responsible to thoroughly understand scope of work at all locations and communicate requirements to appropriate employees in order to deliver consistent quality and contractual requirements. Ensure that front line employees and Service Partners (SP’s) have the tools needed, and provide timely feedback. Conduct regular inspections and quality training meetings with front line employees and SP’s Support business development activities within the region including new account acquisition and customer retention initiatives. Track progress and review project tasks with Operations Manager to ensure deadlines are met appropriately. Meet with Operations team on an as needed basis. Develop rapport with Service Partners to drive the success of accounts. Work collaboratively with the Director of Standardization to roll out new program initiatives that has a positive impact on client retention, employee safety and morale.  Participate in daily call meetings to review daily work orders and quality control scores. Facilitate productivity by ensuring the team has the tools to succeed. Involved with New Job Start Ups, which may involve 1st/2nd/3rd shift and/or weekends. Supervise the team – Ensure that work orders, tickets, and proactive weekly visits are being adhered to. Assess at Risk or High Risk accounts and identify solutions to meet productivity, quality and customer goals. Work with Operations Manager and Director of Operations. Travel is required to meet with employees and SP’s throughout Phoenix and its surrounding area. Follow the policies, procedures and methodologies of Oranje Commercial Janitorial. Arrange for Employee and SP training Work closely with Operations Manager and Human Resources for escalated employee issues Order supplies as needed for accounts Inventory reporting Other duties as may be assigned.   Supervisory/Territory Responsibilities Will supervise and oversee all Service Partners and employees within assigned territory. Responsible for all buildings within assigned territory provided in Plan of Operations. Additional accounts may be added/removed at any time.   Financial Responsibility Demonstrate ability to oversee an inventory program resulting in reduced supply expenditures. Accountability to site budgets and supply ordering.   KPI’s Customer Retention Tickets/Work Orders Site Visits/Dialogue with Staff and SP’s Site Inspections Communication Skills To perform the job successfully, the individual should demonstrate the following: Verbal / Nonverbal - Convey easily and quickly any message; Speaks clearly and persuasively in positive or negative situations; listens attentively and seeks clarification; Responds well to questions Written – Writes clearly and informatively with a high level of sophistication; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret complex written information.   Key Skills and Competencies To perform the job successfully, the individual should demonstrate the following: Project Management – Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities. Delegation – Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results. Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed. Change Management – Develops workable implantation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results. Leadership – Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others. Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotion topics. Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Initiative – Volunteers readily; Undertakes self –development activities, Seeks increased responsibilities, Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision – making process; Makes timely decisions. Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic plans. Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies the appropriate person with an alternate plan.   Position Requirements Bilingual Written and Oral (English/Spanish) Must know Microsoft programs well SALESFORCE data entry a plus! Must show skills in effective time management, managing/setting appointments and projects for the General Manager and team , be punctual and have strong attendance, good communicator, assist in processing feedback, strong typing skills, can prioritize well, and enjoys to be a critical thinker and team player.   Shift Nights   This position is currently not accepting applications. 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