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Title

Phone Order Representative 

About the Organization White's Boots was born to serve the men who built the West. Beginning in the 1850's in the Shenandoah Valley, John White set himself a remarkable task: find the explorers and the visionaries, the tough as nails and the never quitters, and build them a boot as tough as they were.



John's search for such men led him and his son Otto to the logging camps and mining towns of the Pacific Northwest, where the days were long and the conditions could chew up a boot in weeks flat. There, the Whites set to work producing something unique: a boot so rugged you couldn't wear it out, and so comfortable you'd want to sleep in it. Before long, few tradesmen bought a boot without visiting Otto White, and once they added their names to his book, they never went anywhere else.



Since Otto's passing in 1972, the White's family has been loyal to his vision - it was never about the boot for Otto: it was about the foot, and the man on top of it. Every pioneer needs a strong foundation, sure footing no matter the road. Our honor and pleasure is to provide it.



The White's Legacy is more than a boot: it is the heavy tread of the determined men we have served, and will continue to serve wherever we find them.

 
Description

Summary/Objective
To provide excellent customer service to our White’s Boots, Inc. customers over the phone, to provide them with the products and services required by them.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Provide excellent customer service
2. Must be able to communicate clearly over the phone
3. Will have to be able to keep detailed track of multiple customers, orders and shipping information
4. Will have to be an expert in White’s Boots products
5. Must be a problem solver
6. Must be able to type 40+ words per minute and be able to use a 10-key pad

Competencies
1. Reliable/Dependable
2. Multi-Tasking
3. Team Player
4. Listening Skills
5. Phone Skills

Supervisory Responsibility
None

Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment. The office will be noisy with multiple people communicating with customers at the same time.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds.

Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m.

Travel
There may rarely be travel required.

 
Full-Time/Part-Time Full-Time  
Number of Openings 1  
Starting Pay Position starts at $17.00  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently accepting applications.

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