The outlined position in this job description may be re-evaluated at a later time. Accepting/applying for this position you understand that the compensation range associated with this position may change.
Created in 1978 by Baron Philippe de Rothschild and Robert Mondavi, Opus One remains committed to realizing our founders’ dream of bringing to life one unique wine that expresses the seamlessly blended personality and character of each family. With a great sense of pride in our work to realize this dream, the people of Opus One bring profound dedication and unsurpassed attention to detail in our daily work. We care deeply for the quality of our relationships within the winery, with our trade partners and with our customers.
Reflecting the spirit, grace and uncompromising hospitality of the Founders, the Guest Relations Host welcomes visitors into our Courtyard Tasting Room and shares information about our vineyards, our wine, and the history of Opus One. Calm and courteous, the Host offers professional customer service with a gracious demeanor going above and beyond to create special lasting relationships with our guests.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Serving wines by the glass for guests in our Courtyard Tasting Room, while explaining what makes our wine unique and special, and accurately describing vintages of Opus One.
Reading guests to find out what they’re interested in, what they want to know more about, and be able to tell our story in an engaging and natural way.
Completing retail bottle sales and shipping orders through the Commerce7 POS System.
Directing guests to the public spaces, checking on guests as they taste through their wines, and helping clean up once guests depart.
Stocking the Courtyard Tasting Room, taking inventories, and opening and closing the cash register and credit card terminals.
Ensuring that various areas visited by the public are available, appointed, and meticulously maintained.
Closing down and preparing the tasting room for next business day.
Maintain, update, and expand knowledge of viticulture and enology by participating in educational trainings offered by Opus One and by outside sources.
Speak knowledgeably about all Opus One representatives and vintages offered for sale at the winery; knowing details about Opus One or related merchandise to better assist the customer in the selection of wine or wine-related items.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.