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Title

Customer Account Specialist 

Category Sales  
Description

Summary: Interface directly with customers, Reps, Distributors, LEMO Sales Team and various departments to manage and grow the direct sales

DUTIES and RESPONSIBILITIES

  • Achieves and maintains rapport with customers, and Sales channels by providing the best possible service
  • Processes sales order, change orders, formal quotes, RMAs, as well as expedite requests on behalf of customers
  • Provides appropriate and timely feedback to customers in case of unexpected delays or change in delivery timing
  • Assists the Finance department in maintaining customer accounts and supplying information for initial and subsequent credit checks
  • Documents all customer correspondence in appropriate database
  • Answers intermediate level technical and price/delivery inquiries for customers, Sales Reps and Distributors
  • Offers administrative and commercial guidance to the Sales Team
  • Reviews order activities of assigned accounts for completeness and accuracy coordinates modifications with necessary individuals
  • Proactively reviews customer activities (orders/demand) to ensure a consistent supply of LEMO connectors/cable assemblies
  • Prepares and provides reports of account activity to Sales Team, as requested
  • Must have a thorough understanding of all assigned accounts to prepare monthly forecasting spreadsheets
  • SMART monitoring and updates, initialize all quotes and update active tasks along with your sales team member
  • Participate in New Product Introduction (NPI) process
  • Other duties as assigned
 
Full-Time/Part-Time Full-Time  
Shift Days  
Exempt/Non-Exempt Non-Exempt  
Open Date 8/31/2021  
Location Rohnert Park  
About the Organization LEMO is a privately owned Swiss company, located in Sonoma County among the rolling hills of Northern California's wine county, centrally located just 45 minutes north of San Francisco.



LEMO is a global leader in the design and manufacture of precision custom connection solutions since 1946. Providing high-quality push-pull connectors that can be found in a variety of challenging application environments including medical, industrial control, test and measurement, broadcast/audio/video, and telecommunications. LEMO also provides cable assembly services, prototyping and custom designs.



LEMO requires an uncompromising commitment to QUALITY, EXCELLENCE, and INNOVATION. As such, we encourage and invest in each employee to promote responsibility, personal growth, and integrity.

 
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

To search for an open position, please go to http://LEMOUSAInc.appone.com



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