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Title

IT Support Technician 

Category Business Support  
Description

Purpose

LaForce is looking for an IT Support Technician to serve as the first point of contact for all computer and phone issues Company wide. The IT Support Technician will provide user support for PC software and hardware; basic software and printer issues; and internal/cell phone systems, and will assist in PC network, hardware and software maintenance and upgrades.  

Major Responsibilities

  • Operate LaForce Technical Support Desk. Answers user’s PC related hardware/software operation inquiries in person and/or via telephone. Technician will diagnose various systems hardware, software, and operator problems. Recommends or performs the actions to correct problems based on knowledge of system operation.
  • Supports and diagnoses other hardware problems, including land/cellular phones and basic AS/400 operations.
  • Installs or assists in installation of microcomputers, software, networks, and peripheral components such as monitors, keyboards, printers, boards, and disk drives at user location.
  • Document and update task list using Help Desk software for tracking problems and solutions.
  • Monitors and Insures adherence to PC security, virus, and backup policies and procedures.
  • Performs or insures that preventative maintenance tasks are performed on PC's, switches, printers and any other network related equipment.
  • Write and maintain documentation for users and staff to describe software and hardware installation and operation.
  • Adhere to company standards and requirements in setting up new users, new user training on PC equipment, company calendar system and desktop phone.

Qualifications and Requirements

  • Associate's Degree from a two-year college (preferably in Personal Computer or Micro Computer field); or one to two years related experience and/or training; or equivalent combination of education and experience.
  • Excellent written and verbal communication skills
  • Ability to lift up to 50 pounds
  • Drug Screen, background, employment verification

Benefits

LaForce offers great benefits and a fun, professional working environment.

  • 401K plan with a match
  • Medical Coverage
  • Dental Coverage
  • Vision Coverage
  • Paid time-off
  • Short-term and Long-term Disability
  • Tuition Reimbursement
  • Company wellness program
 
Position Requirements  
Full-Time/Part-Time Full-Time  
Position IT Support Technician  
Location Green Bay  
About the Organization Strength in its people. Strength in its industry.



If you're looking for a stable and growing company to call home, this is it! LaForce offers great benefits and a fun, professional working environment. As LaForce grows, we have many opportunities for you to grow with us!



Established in 1954, LaForce has grown to be one of the largest distributors of commercial door opening products, solutions, and services in the United States consisting of doors, frames, hardware, security integration, building specialties, and much more. We have expanded to a total of 14 locations in 7 different states and have roughly 600 employees. As a family owned business, LaForce values their employees and their talents. Come work for LaForce and find a place to develop your career.

 
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently accepting applications.

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