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Title

Guest Service Representative 

Location Cove Point Lodge  
Description

Do you love hiking and nature? Join our team!

The scenic north shore offers a small-town community and big adventures. On your days off, enjoy biking, hiking, fishing, stargazing, and more. The Boundary Waters Canoe Area Wilderness was recently designated a dark sky sanctuary by the International Dark-Sky Association (IDA). You won't want to miss the Northern Lights!

Cove Point Lodge was built in 1995 inspired by the rich and rugged traditions of Scandinavia. Our collaborative team is built on respect, hard work, and having fun.

The lodge is nestled on the north shore overlooking a unique natural cove, a spectacular ledge rock point, and expansive views of Lake Superior.

Join our team and enjoy the best Minnesota adventures!

As a Guest Service Representative you will:

  • Enter work place at scheduled time in uniform ready to begin work. Properly clocks in.
  • Ensure prescribed amount of cash is on hand by counting and recording count.
  • Ensure telephone service meets company standards. Telephone answered within three rings, using proper script. Transfer calls properly, perform wake up calls, take message politely and never give out a room number.
  • Properly check in and out guests.
  • Properly handle reservations.
  • Ensure property management computer procedures are correctly implemented.
  • Properly answer guests questions for directions or other needs.
  • Assist with laundry needing completion. Fold linen, dry linen and wash linen as needed.
  • Assist with cleanliness of lobby, corridors and elevator.
  • Additional duties may be added as needed.
 
Position Requirements

EDUCATION: General high school education or better preferred. Must speak, read, write and understand the primary language used in the workplace and by the guests.

EXPERIENCE: One year hotel or customer contact experience preferred.

PHYSICAL: Requires fingering, standing for long periods of time, walking, sitting, reaching, grasping, carrying, bending, stooping repetitive motions, visual acuity, hearing, writing and good verbal skills. On occasion may be required the ability to lift up to 15 pounds.

 
Job Code 61005  
Full-Time/Part-Time Part-Time  
Exempt/Non-Exempt Non-Exempt  
Shift Various Shifts  
About the Organization At Leisure Hotels & Resorts, our people define our success, and we work deliberately to grow and foster our internal culture. This cultivation over many years is what sets us apart and how we deliver results. Our fundamentals are rooted in honesty, transparency, fiscal responsibility, and talent management. We seek authentic team members with the same values who genuinely enjoy working with people, want to grow with us, and create unique guest experiences. For more information about the Company please visit our website at www.leisurehotel.com.  
EOE Statement In order to provide equal employment and advancement opportunities to all individuals, employment decisions at the Company will be based on merit, qualifications, and abilities. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, pregnancy, military status, disability, or any other characteristic protected by applicable law. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.  

This position is currently accepting applications.

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