• Leads in the recruitment and coordination of subject matter experts (SMEs) and item/narrative writers for all examination committees.
• Develops and maintains a content development calendar/schedule for all examinations.
• Manages item/narrative writing activities and examination meetings with a full understanding of the features of current examination writing and item banking software.
• Contributes to the flow of multiple examination development activities simultaneously.
• Leads the development of written policies and procedures for SME and item/narrative writer recruitment, training, and contract review.
• Co-facilitates and manages item/narrative writer trainings, monitors progress, and prepares training and follow-up materials.
• Updates and develops slides, presentations, handouts, and other materials used in content development trainings.
• Maintains appropriate and accurate records of all content development and maintenance activities.
• Prepares documents and materials for examination committee meetings, attends all examination committee meetings, and supports the content development process with SMEs.
• Coordinates the convening of committee meetings and other non-scheduled meetings and teleconferences.
• Writes reports to capture the progress of examination development meetings.
• Maintains security of confidential test content, review information, and item writer contracts.
• Maintains a digital scholarship library.
• Manages users and permissions for the scholarship library, including updating resources and providing recommendations for technological advancements and best practices in the digital scholarship industry.
• Identifies scholarship materials to present to item writers, SMEs, and Technical Advisory Committees (TACs).
• Coordinates with the Accounting Department and the administrative team on payments to item writers, SMEs, and focus groups.
• Manages the communication and processes involved in contract development and completion for all examinations with the Legal Department of NBCC.
• Manages and reviews contracts and agreements for all item writers and works with the NBCC Accounting Department to ensure timely and appropriate payments to item writers according to contract terms.
• Provides high-level administrative updates to the Content Development Coordinator.
• Supports the Examination Appeals Specialist in the management of content appeals.
• Effectively collaborates within the department and with multiple departments, as required (including IT, editing, marketing, project management, facilities, and travel) to maintain a steady flow of the department projects.
• Develops and strengthens communication and relationships with professional counseling organizations and academic programs across the country.
• Travels to conferences and participates in virtual professional development and networking activities.
• Other duties as assigned.
Supervisory Responsibilities (if applicable):
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Ability to work from home if necessary.
• Adaptability – Ability to adjust to circumstances and think creatively.
• Attention to Detail – Ability to pay close attention to detail for accuracy and thoroughness in completing work.
• Change Management – Ability to demonstrate support for innovation and for organizational changes needed to improve the organization’s effectiveness; initiating, sponsoring, and implementing organizational change; helping others to successfully manage organizational change.
• Collaboration – Must be able to work cooperatively with other individuals and make valued contributions to the outputs of others in order to assist own team or project to achieve the required outputs.
• Communication – Must be able to listen to others, process information, and communicate effectively.
• English Language – Knowledge of the structure and content of English language, including the meaning and spelling of words, and rules of composition and grammar.
• Initiative – Does more than is required or expected in the job; does things that no one has requested that will improve or enhance products and services, avoid problems, or develop entrepreneurial opportunities. Plans for upcoming problems or opportunities and takes appropriate action.
• Listening Skills – Must be able to listen to others, process information, and communicate effectively.
• Office Communication – Ability to write reports and business correspondence. Ability to read, analyze and interpret general business correspondence, professional journals, or technical procedures.
• Prioritization – Ability to prioritize, organize, and accomplish work in a timely manner. Ability to proactively manage and prioritize projects and activities with firm deadlines.
• Problem Solving/Analysis – Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety?of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Task Management – Ability to work efficiently and competently.
• Technical Knowledge – Working knowledge of Microsoft Office products and desktop publishing software.
• Work Planning and Project Management – Ability to develop specific goals and plans, organize and accomplish work.
Education and Experience:
• Master’s degree is required.
• 1–2 years of research experience required.
• Experience with project management tools, such as Smartsheet, MS Project, others.
• 1–2 years of experience in recruitment and management of contracted staff in professional certification or educational setting is preferred.
• Must be proficient in Microsoft Office, Excel, PowerPoint.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually quiet.
• Prolonged periods of sitting at a desk and working on a computer.
• Regularly required to use hands and reach with hands and arms.
• Regularly required to sit for long periods.
• Frequently required to communicate with others verbally.
• May require overnight travel.
• May need to be able to work from home for extended periods of time.