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Client Services Director 

Work With Us The Client Services Director is key to our residents making smooth transitions and providing the best service possible. If you are a gifted coordinator and people person, this position is for you.  
About the Organization Find a career, not just a job at Masonic Homes Kentucky. Our team includes more than 600 professionals in fields such as nursing, hospitality, childcare and more. We would love to have you part of our team - passionate people, inspiring lives.

We earned the Great Place to Work certification based on extensive ratings provided by our employees in anonymous surveys. A summary of these ratings can be found at  
Masonic Values Remarkable Service, Passion, Innovation and Growth  
Benefits Competitive pay; Paid time off; FT as little as 30 hours a wk; Dental, vision, life insurance; Immediate participation in 403b retirement - generous match; Prof. development, CEUs  

The Client Services Director works with the support of the Director of Community Relations to plan, organize, develop and direct the overall admission process in accordance with policy, current federal, state, and local standards, guidelines and regulations that govern our Community, and as may be directed by the Administrator to ensure that the highest degree of quality care is maintained at all times. Promotes the purpose and values established by Masonic Homes Kentucky.

The Client Services Director is accountable for all aspects of admissions for the Masonic Home Louisville community. The Client Services Director will work with the Community Liaisons to ensure that residents transition smoothly from their respective community setting. Adheres to current federal, state and local regulations as well as safety guidelines and regulations on the campus. Works cooperatively and respectfully with residents, co-workers, families, visitors and volunteers to create a positive and pleasant environment.


  • Schedule and complete all admission documentation with Resident and/or Responsible Party as appropriate and in a timely fashion.
  • Communicate with all parties as appropriate.
  • Provide residents with admission information packet (e.g., resident rights, notice of privacy practices, admissions contract, etc.). Review as necessary.
  • Obtain the resident/guardian's signature on all required permits, releases, authorizations, etc.
  • Assist in handling admissions inquiries and fulfill referral documentation as necessary.
  • Assist in the resident admission orientation program in accordance with our established policies and procedures.
  • Ensure that resident rooms are thoroughly prepared in a timely manner for new move-ins.
  • Develop and maintain a good working rapport with inter-department personnel, as well as other departments within the community.
  • Assist in developing procedures to ensure records are properly completed before filing as part of the Quality Assurance process.
  • Refer admission problems to Director of Community Relations, and other departments when appropriate.
  • Assure that marketing materials are updated and available in the community.
  • Perform miscellaneous duties and assist business office personnel as required/directed.
  • Agree to not disclose assigned userID code and password for accessing resident/community information and promptly report suspected or known violations of such disclosure to Supervisor.
  • Agree to not disclose resident's protected health information (PHI) and promptly report suspected or known violations of such disclosure to Supervisor.
  • Report any known or suspected unauthorized attempt to access community's information system.
  • Report any known or suspected incidents of fraud to the Supervisor.
  • Attend and participate in community mandatory in-service training programs as scheduled (e.g., OSHA, TB, HIPAA, Abuse Prevention, etc.)
  • Provide resident/family with information concerning resident funds, resident rights, advance directives, etc.
  • Manage outside inquiries from the community and meet with families to help them gain knowledge about services in our Community.
  • Receive and follow work schedule/instructions from Supervisor and as outlined in our established policies and procedures.
  • Perform clerical duties related to the position.
  • Participate in community "Manager On Duty" (MOD) schedule rotation.
  • All other duties as assigned.
  • Other related duties and responsibilities that may become necessary to assure that the needs of the community are met.
Position Requirements
  • High school diploma
  • Bachelor's degree preferred
  • One (1) year experience in a related health care community setting.
  • Experience working in a Skilled Nursing Facility is preferred.

Physical Requirements:

  • Works in office area(s) as well as throughout the community. Moves intermittently during working hours. Is subject to frequent interruption. Is involved with residents, visitors, governement agencies/personnel,etc. under all conditions and circumstances.
  • Is subject to hostile and emotionally upset residents, family members, personnel and visitors.
  • Communicates with the medical staff, nursing staff, and other departments.
  • Works beyond normal working hours and on weekends and holidays, when necessary.
  • Is involved in community/civic health matters/projects as appropriate.
  • Attends and participates in continuing education programs.
  • Will be an internal liaison with the residents, their families, support departments, etc. to adequately plan for the residents' needs.
Category Administration  
Location Sam Swope Care Center at Masonic Home Louisville, KY  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Exempt  
Req Number ADM-21-00016  
Work Day(s) Varies 

Start Time Varies 

End Time Varies 

Tags #LTC, #CCRC, #seniorliving, #agingservices, #admissions, #clientservices  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status,sexual orientation, gender identity or any other characteristic protected by law.  

This position is currently not accepting applications.

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