GENERAL STATEMENT OF DUTIES:
Performs technical tasks that encompass the installation, administration, maintenance, documentation and optimization of technology devices and software for users and departments. Works under the supervision of the Chief Information Officer or designated staff member.
STATEMENT OF TASKS:
Answers questions and interfaces with County IT consumers;
Review, research and resolve assigned incidents and service requests;
Assists in ensuring incident and service request documentation is created, updated and complete;
Assists in configuring, documenting, deploying end user computing devices and peripherals including the installation and support of department level application software;
Supports security solutions and ensures security policy compliance for all supported systems;
Communicate consistently and effectively with supervision and ensure awareness of status, problems and issues;
Follow all County and department policies and procedures.
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