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Title

General Donor Representative 

About the Organization Faith Comes By Hearing is an Audio Bible ministry based in Albuquerque, New Mexico. Our vision is to get God's Word to every person, and we do this by recording Audio Bibles in every language and freely sharing them using the latest technology. We currently offer recordings in more than 1000 languages spoken by nearly 6 billion people around the world. We are looking for talented and skilled candidates to join us as we fulfill the Great Commission.

The purposes for which Faith Comes By Hearing is organized are wholly religious and include the following: To proclaim Jesus Christ as Lord in all that we do. The Corporation's Statement of Faith is as follows: Trusting in Jesus Christ as our Savior, we believe in: 1. The Bible as the inspired Word of God; 2. The Deity of our Lord Jesus Christ, God's Son; 3. The vicarious death of Jesus Christ for our sins, His bodily resurrection, and His personal return; 4. The presence and power of the Holy Spirit in the work of regeneration.
 
Position General Donor Representative  
Category Donor Engagement  
Description

Are you interested in using your outbound phone call experience for the Kingdom?  We are a great team of mission-minded professionals who use our gifts, skills, and education in service to the Lord.  The General Donor Representative will engage, primarily by phone, with new, current and lapsed general donors who are defined by their level of giving with a first time gift up to of $999 and/or gifts of $1 - $999, cumulatively, per year.  This position will be responsible for developing and maintaining ongoing relationships to increase retention rate and current giving among this group of donors and to help meet overall revenue goals for the ministry. We are currently seeking an experienced and friendly person with a great phone voice to join our team in sunny Albuquerque. 

God is limitless and access to His Word should be, too!  Working with us is more than just a career, it’s a calling.  Pray about it!

 
Position Requirements

Responsibilities include:

  • Represent the organization by being able to communicate clearly and effectively its history, values, and vision.  Contact with domestic and international donors will be primarily by phone, handwritten correspondence, and email. Pray with donor before ending each call.
  • From daily donation summary reports, coordinate and make thank you calls/contact, within 24-48 hours, to new donors who give a first time gift up to $999.
  • Pre-plan and strategize periodic contact (tasks) for current, existing donors who give cumulatively, up to $999 annually. Weekly goals are an average of 80-120 contacts per week.
  • Build relationships with donors to learn their interests in the ministry and seek opportunities to inspire them to become more engaged with the mission, resulting in increased retention rate.  On occasion, give ministry tours.
  • Informs donors of current giving opportunities, keeps current on all appeals and initiatives.
  • Each General Donor Representative is expected to raise approximately $425,000 minimum, annually.
  • Encourage donors with written/or video testimonies, reports, and updates, while continuing to provide awareness of current needs and funding opportunities.
  • Follow up donor mail appeals with phone calls to provide more information and answer questions.
  • Strategically reach out to lapsed donors, endeavoring to re-engage them with the ministry and Vision 2033.
  • Continually stay current with each general level account, updating and changing territories and correcting contact information in the system.
  • Maintain Salesforce files for every donor in that territory by keeping notes after each donor contact, then creating a new task for the next touch.
  • Make calls to give personal invitations to Chosen, Vision and other donor events, local and national.
  • Assist with events, such as hosting tables and taking part in the event prayer team.
  • Takes donations/gifts on the phone from donors.
  • Participate in weekly prayer time with the team. Coordinate and write prayer points for upcoming donor events.
  • Prepare weekly donor call activity reports to Manager at end of each week.
  • Assist the Donor Engagement team in making calls to donors for special projects, e.g., event invitations, etc.
  • Assists donors in downloading Bible.is app and web questions.
  • Perform other donor activities, as required.

Qualifications include:

  • Bachelor Degree is preferred and/or 1-3 years related experience or equivalent combination of education and experience.
  • Understanding of the needs and interests of donors in order to nurture relationships and deepen engagement between them and the organization, including ministry through listening, encouragement and prayer.
  • Excellent people skills; warm and friendly, conversational and able to relate to and be in continual interaction and communication.  Sensitivity to other cultures a plus.
  • Excellent listening, verbal and written communication skills reflecting concern for people.
  • Professional telephone techniques and etiquette and willingness to accommodate telephone calls to donors in different time zones.
  • Maintain work confidentially with discretion.
  • Ability to work independently but also be a team player with heart for mission to reach all people with Audio Bibles.
  • Knowledge of basic Microsoft Office applications, i.e., Word, Excel, and Outlook. Customer Relationship Management (CRM) system experience is desirable.
  • Detail oriented.
  • Good data entry and typing skills.
  • Knowledge of customer service principles and practices.
  • Experience in a call center or customer service environment.
  • Previous fundraising and/or sales experience, preferred.

 

 
Location Faith Comes By Hearing  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
Number of Openings 1  
Req Number DON-21-00002  
Open Date 5/3/2021  

This position is currently accepting applications.

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