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Title

Audi Service Coordinator 

Description

TheService Coodinator courteously and efficiently manages all service and repair transactions for our valued customers. He or she receives and processes payments for services rendered or parts and materials purchased as well as answering in bound calls for Service Appointments. The Service Coordinator uses the appropriate software programs to record payment amounts and repair orders and to manage customer data, such as service history, parts purchased, and contact information. This position is a flex schedule of nights and weekends.

The ideal candidate has a high school diploma or GED and previous retail and/or customer service experience that includes money-handling and point-of-sale (POS) system experience. Automotive dealership experience preferred and prior CDK/ADP experience is helpful. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, good computer and internet skills, and an excellent customer service focus.

RESPONSIBILITIES:

  • Receives and processes payments for products and services
  • Operates the complete POS system and other required software
  • Accepts responsibility and accountability for his or her money drawer
  • Coordinates questions and issues with the appropriate department personnel
  • Addresses customer concerns and issues or escalates them as needed
  • Helps with clerical/office tasks, such as scheduling appointments, maintaining records and answering phones.
  • Ensures that all customer contact information is up-to-date and accurate
  • Attends all staff meetings, trainings, and educational classes as required
  • Follows all safety and security procedures
  • Helps educate/train new staff members
  • Performs other duties as assigned
  • Print all appointment 2 days out for parts to pre order needed items.
  • Assists service advisors with pre writes
  • Manage live google doc
  • Manage loaner fleet
 
Position Requirements


QUALIFICATIONS:

  • High school diploma or GED required
  • Previous retail and/or customer service experience
  • Point-of-sale (cash register) and credit or debit card processing skills
  • Strong math skills and the ability to handle financial transactions rapidly and accurately in a fast-paced environment
  • Knowledge of automotive servicing or repair highly desired
  • Neat, clean, and professional appearance
  • Helpful attitude and friendly demeanor
  • Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
  • Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment
  • Highly trustworthy and security conscious
  • Basic computer and Microsoft Office skills
  • Working knowledge of CDK/ADP Dealer Management Systems


BENEFITS:

  • 401k
  • Dental Insurance
  • Health Insurance
  • Life Insurance
  • Supplemental Insurance
  • Paid Vacation
  • Sick Time
 
About the Organization Qvale Auto Group has 70 Years in the automotive industry, owning and operating 12 dealerships across the US from California to Florida.

"We are a team committed to providing value, quality and excellence in sales and service; inspired by our customers' standards and the Qvale family reputation for integrity."
 
EOE Statement The Qvale Auto Group is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you need assistance or an accommodation due to a disability, you may contact us at hr@qag.auto.  

This position is currently not accepting applications.

To search for an open position, please go to http://QvaleAutoGroupInc.appone.com



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