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Title

Theatre Ticketing Services Specialist 
Exempt/Non-Exempt Non-Exempt  
Full-Time/Part-Time Part-Time  
Description

GENERAL DESCRIPTION:

This position is to provide hands-on customer services to ticket patrons by answering phone calls and staffing the ticketing service/box office window as scheduled. Position further provides administrative support to/within Box Office and Ent/Theatre department, including but not limited to special requests, outbound service calls, group sales, inter-departmental assistance, Salesforce, reports, account management, data base management, and other ticketing duties as assigned. This position reports directly to the Ticketing Services Manager day to day, and Theatre General Manager.

TYPICAL WORK ROUTINE INCLUDES, BUT NOT LIMITED TO:

  1. Lead Box Office/ticketing services in implementation of daily sales and service items. Sell tickets via Box Office phone and window, in a detailed, service-oriented and efficient manner.
  2. Proactively assist with season ticket renewals, transfers, returns and/or exchanges and other unique situations patrons and staff might require.
  3. Act as liaison between guests/patrons and Ticketing Services Manager or Theatre General Manager when necessary.
  4. Execute day of event tasks including but not limited to setting & testing scanning equipment, printing & creating re-seat map, setup up and perform ticket solutions role, act as a resource for Box Office (as applicable) & Theatre staff, assist with client ticketing needs/guest list/comps and setup and lead mobile Box Office when applicable
  5. Be knowledgeable about and ensure Box Office staff (as applicable) are familiar with The Classic Center Cultural Foundation. Provide ticketing -related assistance to the Cultural Foundation & Sponsorship Coordinator as needed via Salesforce.
  6. Assist Ticketing Services Manager & Theatre General Manager with event build processes and tasks and the communications of event builds as requested and trained.
  7. Support Ticketing Services Manager with internal department invoicing systems and flow as requested/needed
  8. Upon request and supervision of the Ticketing Services Manager, coordinate scheduled report requests for ticketed events, confirm their delivery, and perform the related data entry.
  9. Process group sales inquiries, reservations, payments, and ensure accuracy of online content in collaboration with Ticketing Services Manager and Marketing department.
  10. Under the training, supervision and support of management, position shall become proficient in basic back office software processes such as building general admission events, updating forms messages, creating promo codes, uploading images and requesting reloads via ticketing partner.
  11. Assist Ticketing Services Manager and Theatre Manager with post-event administrative tasks, including but not limited to providing internal event settlements, providing ticket-sales reports, inputting group sales info into Salesforce and tracking ticketing fees by event
  12. Provide administrative support to the Entertainment/Theatre department in a variety of daily activities related to events, administration, staffing, ticketing or miscellaneous.
 
Position Requirements

QUALIFICATIONS:

1. College degree preferred but not required.

2. Minimum of two years’ experience in retail or customer service-related field.

3. Impeccable customer service skills and attention to details.

4. Basic knowledge of ticketing, and general knowledge of accounting principles.

5. Proficiency in Microsoft Office suite required.

6. Proficiency in learning new software programs required.

7. Available nights, weekends, and holidays as needed. Must be available Mon. 10pm-4pm, Wed. 2pm-6pm, and Fri. 10am-2pm

Effective September 1, 2021, the Classic Center Authority (CCA) will require all employees and interns to be vaccinated against COVID-19. New hires, including employees and interns, starting work on or after September 7, 2021, will be required to have the last dose of a two-dose vaccine or a single dose vaccine 14 days prior to beginning work.

 
Review of applications Review of applications will begin on September 10th and continue until the position is filled. Applications received by this date will receive priority consideration.  
EOE Statement The Classic Center provides equal employment opportunities to all employees and applicants for employment
without regard to any characteristic protected by applicable federal, state, and local law, including, but not necessarily limited to, race, color, religion, national origin, sex, age (40 or older), disability, and genetic information. The Classic Center is committed to maintaining a work environment that is free of inappropriate or unlawful conduct. In keeping with this commitment, The Classic Center will not tolerate harassment, discrimination or the unlawful treatment of employees or applicants. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

In accordance with the Americans with Disabilities Act (ADA), as amended by the Americans with Disabilities
Act Amendments Act (ADAAA), and consistent with this policy, The Classic Center makes reasonable
accommodations for qualified individuals with disabilities unless such accommodations would cause the
employer an undue hardship. The ADA defines a disabled person as an individual who has a physical or mental
impairment that substantially limits one or more major life activities.
 
Category Theatre  

This position is currently not accepting applications.

To search for an open position, please go to http://TheClassicCenterdbaCountyGeorgia.appone.com

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