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Title

Collections Specialist 

Location TPS - Sumner  
Description

SUMMARY: The in-house Collections Specialist is responsible for accurately processing payments to customer accounts; communicating with customers via phone call and email regarding past due accounts; assisting with billing inquiries and disputes. The In-house collections agent is also responsible for compiling and verifying accuracy of daily invoices and customer files. This position will work closely with Accounting and Property Management teams to reduce accounts receivable balances and ensure timely collections.

 

ESSENTIAL FUNCTIONS/TASKS:

  • Instill confidence for newly created department by taking ownership of duties while working in partnership with accounting and property management residential/commercial teams.
  • Responsible for the day-to-day correspondence and telephone procedures relating to overdue accounts with customers.
  • Research and resolve customer invoice issues and discrepancies
  • Work with the accounting department to monitor customers payment arrangements and timing of turning account over to outside agencies or the legal department.
  • Regularly interface with property managers and customers to negotiate recovery settlements and mediate disputes.
  • Create strong business relationships with collection agencies in our portfolio locations.
  • Interface with all levels of management.
  • Establish and maintain policies and controls.
  • Develop policy manual to maintain efficient processes related to collections.

 

OTHER ADMINISTRATIVE TASKS:

  • Financial Credit Screening for commercial tenants
  • AP support
  • Weekly bonus administration for residential leasing team

 

 
Position Requirements

QUALIFICATIONS:

  • High school diploma required
  • 10 + years customer service experience
  • Professional communication skills
  • Ability to learn and navigate through software systems quickly
  • Able to work independently and prioritize your work
  • High attention to detail and ability to stay organized
  • Willing to take on new challenges with confidence and persistence.
  • Engage in a variety of tasks simultaneously and consistently meet deadlines.

 

WHY WORK FOR US?

  • Health Insurance including Dental & Vision Insurance + FSA
  • 401(k) Retirement Plan with Company Match
  • Competitive salary
  • Orca Card
  • Life Insurance
  • Long-term Disability Insurance
  • Paid Time Off and Holidays
  • Support employee development and professional organizational memberships
  • We encourage career growth

 

We are an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, marital or veteran status, or any other legally protected status.

 
Full-Time/Part-Time Full-Time  
Shift -not applicable-  
Division Tarragon Property Services L.L.C.  
Exempt/Non-Exempt Non-Exempt  
About the Organization  
EOE Statement We are an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, marital or veteran status, or any other legally protected status.  

This position is currently not accepting applications.

To search for an open position, please go to http://InvestcoFinancialCorporation.appone.com




 


 
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